mr. rik
miami,#2Consumer Suggestion
Tue, March 29, 2011
I ordered a netbook from verizon that when I finally got it to connect, refused to DISCONNECT from their service. I could be on my wifi AND their network at the same time. After several calls to the same flunkies in the tech department, and a bunch of software uninstall/installs, the problem appeared to have been corrected. I told them to make a note of all this so I wouldnt be charged overages. Couple days later it started all over again. NO SATISFACTION.
Of course when I get my bill Im charged overages. Called to complain and the rep told me her computer from vz did the same thing, just some kindof glitch. Offered $10 credit-YEAH RIGHT.
I stopped my service with verizon net AND voice. Thanks for the free computer dumbasses.
Larry
Phoenix,#3Author of original report
Mon, March 28, 2011
I found that the Pantech modem worked slightly better if it was unplugged from the USB port when not in use, leading me to believe the problem is that the modem overheats. Even so, the modem was unsatisfactory and I am going to return it to Verizon.
The area that I live in is not served by cable or DSL and I thought my only other option would be satellite, about which I have yet to hear something positive. Then I found out that there was a whole different technology available in my area using some sort of Motorola-made hardware and software. For about the same monthly price, I now have a wireless device with speeds equal to cable. The only drawback is that the coverage area is limited right now and the modem is not portable.