- Report: #126412
Complaint Review: Verizon Wireless - Hamburg New York
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Verizon Wireless
www.verizonwireless.com Hamburg, 14057 New York, U.S.A.
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Verizon Wireless ripoff horrible customer service They have overbilled us by $200 every month and we have to call at least five times to get it cleared up. Hamburg New York
Verizon Wireless is all too happy to help when you first walk in the door to consider them for a wireless provider. However, if you need help or assistance: Watch Out!
They have overbilled us by $200 every month and we have to call at least five times to get it cleared up. It's the same mistake every month, you'd think they'd get it straight! I pity those who don't call and get their bill checked out, they're probably way overcharged.
To make matters worse, I spilled a tiny amount of water on my phone when a water bottle was knocked over. This is my fault, yes, but when I went in to see what options I had because the phone said "Service Failure" they typed in the computers that I had damage on my phone and told me I would have to buy a new one for retail price - $269.99 Worse yet, I had to restart this horrible contract for two years.
We tried to cut off our service with Verizon because of horrible customer service and the ridiculous overcharged cell phone bills, but it would cost us over $400 a line. (We have two)
I would like people to know not to choose Verizon Wireless. They're too good to be true when you first go in, but once there's problems there's no one to help. Ever. As soon as this is over, we're going back to Cingular Wireless.
Stephanie
Brockport, New York
U.S.A.
They have overbilled us by $200 every month and we have to call at least five times to get it cleared up. It's the same mistake every month, you'd think they'd get it straight! I pity those who don't call and get their bill checked out, they're probably way overcharged.
To make matters worse, I spilled a tiny amount of water on my phone when a water bottle was knocked over. This is my fault, yes, but when I went in to see what options I had because the phone said "Service Failure" they typed in the computers that I had damage on my phone and told me I would have to buy a new one for retail price - $269.99 Worse yet, I had to restart this horrible contract for two years.
We tried to cut off our service with Verizon because of horrible customer service and the ridiculous overcharged cell phone bills, but it would cost us over $400 a line. (We have two)
I would like people to know not to choose Verizon Wireless. They're too good to be true when you first go in, but once there's problems there's no one to help. Ever. As soon as this is over, we're going back to Cingular Wireless.
Stephanie
Brockport, New York
U.S.A.
2 Updates & Rebuttals
Dennis
Gloversville,New York,
U.S.A.
Intentional fraudulent billing would constitute "Breech of Contract"!
#2Consumer Suggestion
Sun, March 26, 2006
Having experienced the same issue you report, I would definitely seek leagl advice. Overbilling when a contract exist certainly in my opinion constitutes "BREECH OF CONTRACT" to which you have legal remedies available to you. Take advantage and seek leagl counsel because this is the only way these criminals get the message, through their wallets!!! Wish you the best of luck regarding Verizon! They are nothing more than corporate criminals which seems to be the "American" way of doing business these days! Might be the reason we are so "Hated" through out the world??
Shyruh
Irvine,California,
U.S.A.
This is Clearly a Cingular Rep!
#3UPDATE Employee
Mon, January 10, 2005
In Re: to the billing issue of over 200$ every month, I cannot make a comment on b/c I haven't personally handled this account. If you spilled water on your phone & had no insurance that is a damage that is not covered under the manufacturers warranty & u do have to pay full retail price for the phone OR try to find one on ebay. Purchasing a phone @ full retail does not start your contract over. Anyone can walk into a verizon wireless store & purchase a phone w/o a contract which is essentially paying the full retail price of the phone. There are cheaper phones than paying 269.99, most peole simply want the best flip/color/camera phone there is and in order to have that you do have to pay the full retail price. Another option would have been to place your account on the minimum plan possible & continue to pay the service and not have a phone util your contract runs out. Your agreement with any provider is to provide you with access to their network. It is your responsibility to have the phone to access the network. The early termination fee in all verizon wireless contracts is 175$ per line. It has never been 400$ per line. It is either 150$ or 175$ per line depending on when your contract originated all new contracts are 175$ per line. The early termination fee w/ Cingular is 175 as well & up to 240$ in certain states.
