Ordered online from Vidals Pets. They sent me an email that order was shipped July 7th. Now it is July 18 and I still havent' received order. I emailed them and they replied that the order was shipped on July 15th. Now it is July 25th and still no order. I called them and they haven't returned my phone call. I emailed them and still no reply. I will need to contact my bank as this was paid through PayPal.