- Report: #416246
Complaint Review: Vioderm--------Synergy Life Sciences - DFW Airport, Texas Nationwide
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Author Confirmed
Why?
Vioderm--------Synergy Life Sciences
1040 Trade Avenue #106 DFW Airport, Texas, 75261 Nationwide, U.S.A.
Phone:
888-694-4171
Web:
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Vioderm--Synergy Life Sciences Vioderm is not reimbursing me for a sample sent back! DFW Airport Texas
I ordered a sample of Vioderm product for 6.95 to be sent to my daughter-which she received. I then cancelled the order which was acknowledged by Vioderm. My daughter sent back the product to Vioderm because she did not want it. I contacted Vioderm of this fact. They state that unless we have proof of this they will not reimburse my act. The product was returned to them without being opened. Now they refuse to reimburse me for the full amount of the product even though it was cancelled prior to the 14 days required-What can I do-they do not appear to hear me when I call or write them!
Tyrone
Boca Raton, Florida
U.S.A.
Tyrone
Boca Raton, Florida
U.S.A.
1 Updates & Rebuttals
Michelle2993
Wexford,Pennsylvania,
U.S.A.
Vioderm Return Policy Explained
#2UPDATE Employee
Mon, February 02, 2009
I work for the company. When the product is ordered you must click to accept the terms and conditions or else the order will not go through. These terms are also in an email sent to customers after the order is placed and are on the invoice in the package. It is clearly stated in the terms that in order to return the product you must call within the 14 day trial period to obtain the Return Merchandise Authorization (RMA) number. Because we deal with thousands of packages a day it is impossible for the post office or the company to accurately track any packages refused or returned to sender. The RMA number lets us know who it came from and will assure a prompt and easy return process. The number should be placed on the outside of the package and on the enclosed invoice when the product is mailed back. We cannot accept packages that are simply marked Return to Sender since we cannot ensure they will arrive back in our warehouse. Each post office handles returned to senders differently. This policy is reiterated when someone calls to cancel their order. I strongly recommend that people always read the terms and conditions to any offer when making a purchase on the internet.
