Kara
Port Orange,#2UPDATE Employee
Wed, September 29, 2010
I am not able to look up a file for you to see what happened without your name and city. If you would like to contact me I would be happy to help you in any way I can. 386-252-2332 x6. We answer our phones during the business hours of 10am-12pm and 1pm-4pm Eastern time. Our hours are on the greeting. We are a very busy company and I am sorry if you were not able to get through. The first message you hear when you call in says to press x6 to speak to a rep, I'm sorry if you missed that option. The reason that we are licensed and in business is because we are not a scam. VIP Travel Reservations is a full service travel agency certified/registered with ARC, IATAN, CLIA, ASTA, The State of Florida and the City of Port Orange. Since you aimed your complaint directly at Julie McCollum I would also like to add the Julie McCollum is not only a wonderful and caring boss, but a very generous community member. Julie is always donating to local charities, Hospice, Cancer foundations, sponsoring and mentoring the local high school children as well as sponsoring local teams so they can play. She also donates our travel vouchers to be used for fundraising. VIP travels hundreds of happy customers every month. Please contact me to resolve this matter.
Kara Gallagher
Office Manager