- Report: #1236052
Complaint Review: Vitier Advanced Anti-Aging skin cream - Santa Ana California
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Author Not Confirmed
Why?
Vitier Advanced Anti-Aging skin cream
P.O Box 25380 Santa Ana, 92799 California, USA
Phone:
888-549-1386
Web:
Tryvitier.com
Categories:
Business Rating:
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Vitier Advanced Anti-Aging skin cream Anny try this product for a trial period of 14 days for just the $4.97 cost of Shipping and Handling. They charged my back account $47.00 before I even recieve my sample. Santa Ana California
On the 13th of June 2015. My mother and I watched a video on Facebook about an AWESOME eye cream. The name of the cream was "Instantly Ageless" by the makers of Jeunesse. I click on the site to order a 30 day supply of sample viles. The deal was, you only had to pay $4.95 for the cost of the shipping and handling. If you were unsatisfied with the product for any reason, you had 14days to cancel your trial, to avoid being charged the full month's amount of $89.99 no questions asked. On the day on the 13th of June 2015, my debit card was charged $4.95. Two days later, on the 15th of June 2015, my debit card was also charged $47.00. I had NOT even received my sample in the mail yet. I quickly call the 24/7 customer service line. The phone number was 888-549-1386. The automated system said to please enter the phone number that I had used when I ordered the product online. Once I did that, a live representative named "Anny" assisted me. I simply told her that the company charged my debit card $47.00. She said that she showed no sign and saw no recollection of that charge of $47.00 ever being taken from my debit card. Next, she told me to fax her a copy of my bank statement to prove that the $47.00 was charged to my account. I told her No, I would not send her that personal information. So, she hung up on me. I then called my bank. I spoke to the fraud department and had that charge of $47.00 removed.
The following day, of June 16th, 2015, I received a box in the mail. I opened it up, and it was NOT even the product that I had originally ordered. I pulled out a small "jar" of Anti-Aging eye cream, from the company Vitier Skin Cream. On the 16th of June 2015, at 1:00 pm PDT, I called the customer service line. Once again, the automated system said to put in the phone number I used when I order the product online. The automated teller said that they could not find the order that matched that phone number. Then, the automated teller said, "Let's try a different way to locate your account. Please enter the last 4 digits of the debit/credit card you used when you ordered this product online". Again, NO sign of my account. They company could not locate my account anywhere. Now, it's all a waiting game for me. When the 14day trial is up, I was advised by the fraud protection department at my bank to check and see if my account has been charged the full month amount of $89.99. If it has, then I was to call them back and let them know. From that point, the fraud protection department would issue a dispute letter to the company Vitier, and have all charges removed.
I have ordered other products online, with the same 10day, 14day or 30day trial. If I liked the product I would keep it. If not, then I would return it within the trial period. I never had a problem. This company, Vitier, is a nothing but a BIG scam! I have read so many complaints of other customers going through the same thing as me. I can only hope that this company will soon be put out of business, for ripping off so many people.
Erin
Valley Center, California
