- Report: #1237656
Complaint Review: Vivid Seats - Internet
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Author Confirmed
Why?
Vivid Seats
Internet, USA
Phone:
800.501.9983
Web:
http://www.vividseats.com/
Categories:
Business Rating:
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Vivid Seats Misleading description, Reneged on verbal contract Internet
I live in Massachusetts and planned a road trip to CLeveland Ohio. On the first day I arrive I wanted to attend a concert at the House of Blues. I found tickets on vividseats.com entitled "Zone seating." I called Vivid seats customer service to clarfiy that "zone seating" actually entailed a physical seat rather than general admission or standing room only. Further I requested clarification that if I bought two tickets they would be adjacent to each other and not simply in the same section. The customer service represenative assured that they were indeed physical seats and would be next to each other. She said they just could not guarantee the section but that the seats would be adjacent. This was extremley important to me as I would be driving to Cleveland and would have no desire to stand after an 11 hour drive. When I receieved my e tickets two days later, I received 2 General Admission standing room only tickets. I contacted customer support and spoke with Shana, a supervisor. She flatly refused to refund my ticket purchase or provide actual seated tickets. I asked her to pull the recored call where they stated there would be actual seats and she again flatly refused. She was extremly rude, and when I informed her I would contact the Better Business Bureau her response was "Well now I definetly can't help you!" If the original agent had not advised me that I would receive seats, I would not have purchased the zone seating option, as this cost twice as much as buying a general admission standing room ticket. So essentially I overpaid a great deal for tickets to stand at a concert. The original agent and the website were misleading and the second agent was rude and completely unhelpful. Do not deal with these people.
Daniel, Boston Ma.
