- Report: #1267654
Complaint Review: Vivid seats - Nationwide
Reported By:
Jvividseatsripoff -
Chicago, Illinois, USA
Submitted:
Updated:
-
Author Not Confirmed
Why?
Vivid seats
Nationwide, USA
Phone:
800.501.9983
Web:
http://www.vividseats.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Vivid seats Misleading customers, Bait and switch Nationwide
Report Attachments
Vivid Seating failed 3 major things that affected the billing I received. 1. Prices fluctuate based on how many people are viewing tickets. There is no mention of this anywhere on Vivid Seat's website. This is never mentioned at any time to the customer. Current prices are more than half of what I actually paid for tickets less than 24 hours ago. This is my main issue. I Vivid seats advertise that they "Find the best prices" and "provide the best value". This is simply not true and false advertising. They portray themselves as a ticket distributor, which is false they are scalpers. The tickets that they are selling are not even sold through Ticketmaster.
2. When purchasing tickets from ticket master or other competitors you are able to purchase the desired seats that you want. Vivid only provides sections to choose from. Row 17 (which I got) is not worth the same as row 1. Pricing works in Vivids favour as they charge row 1 prices for entire sections
3. Failure to clearly state that prices are in US. When purchasing tickets to a concert in Canada it makes that the prices would be in Canadian. This charged me an extra 30% based on conversion.
There is absolutely no transparency with this company. You have to dig to be able o find out the truth about what kind of retailer they actually are. They charge a fee for e-mailing the tickets, which is completely bogus
2 options to satisfy me.
1. I want the prices that were available today. Not the inflated price that I paid yesterday. I have been monitoring prices the last couple of hours and they haven't changed. I have a screenshot saved for the price of $227. This is what I want to be my price. I am willing to pay the email delivery fee, the service charges and delete my negative reviews that I have written on public forums and social media.
2. Complete refud of my charge.
To summarise, I want my bill decreased from the 1829.91US to (227*4) + (55.93(service fee)*4) + (3.95(shipping fee)*4) = 1147.5 US
