- Report: #273267
Complaint Review: Vonage - Holmdel New Jersey
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Author Confirmed
Why?
Vonage
www.vonage.com Holmdel, New Jersey, U.S.A.
Phone:
732-528-2600
Web:
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Vonage Switched service but account not "canceled" when # was moved & continued to be billed for service not used Holmdel New Jersey
I moved my phone service to another company at the end of April 07 and the phone number was "ported" shortly after. Although I stoped using the Vonage service I continued to be billed for 5 months because I didn't "close my account."
The Vonage representative proceeded to repromand me on the phone for not catching the charges sooner and calling in to close the account when I switched carriers. I received 1 credit for September and they officially closed the account but was refused reimbursment by their billing department for over $120 in charges from May through August; what a RIP!!!
I'm hoping that Clark Howard can help and have an e-mail into his legal team for advice.
Ohio resident
Carlisle, Ohio
U.S.A.
The Vonage representative proceeded to repromand me on the phone for not catching the charges sooner and calling in to close the account when I switched carriers. I received 1 credit for September and they officially closed the account but was refused reimbursment by their billing department for over $120 in charges from May through August; what a RIP!!!
I'm hoping that Clark Howard can help and have an e-mail into his legal team for advice.
Ohio resident
Carlisle, Ohio
U.S.A.
