Complaint Review: WALGREENS - GLENDALE Arizona

To Whom It May Concern, As a certified photo technician at Walgreens, I can attest to the fact that orders, at times, can be messed up. However, I do not find it fair to place the blame entirely on the Head Photo Specialist, because they do not necessarily receive and process every order. In my experience as a photo technician, I have seen photos been misplaced and/or negatives mixed up. The most common reason for 35mm negatives and their pictures to be mixed up is that photo techs often cut off or mix up ID numbers for the film (we call these twin checks, because there is a four digit sticker on the film and the envelope). After processing, if the twin check number is cut off, it may be impossible to correlate the negatives to the pictures. Another explanation for misplaced negatives may be that in cutting the negatives up into the negative envelopes (these are the clear transparent slips that the negatives come in when the roll is developed), the twin check is cut off and/or not put into the negative envelopes. If, after doing this, the negatives are then left out, it may be very difficult to match the negatives to the envelope. In my store, these two instances can cause a lot of problems because when we process from a roll of film-APS, 35mm, or otherwise- our machine will not let us see what pictures were developed. This is because they are processed using the "Direct" method. This means that the pictures are developed directly from the roll to the photo paper without being exported into our picture system. Having explained this before to many infuriated customers, I fully understand the extent of your frustration, and apologize for the resulting consequences of the careless errors of the staff. I would recommend for the future that you talk to the manager of the store. As the first rebuttal rudely suggested, I would like to reiterate that Walgreens does like to pride itself on the service we give to you, the customer. I would encourage you to go to http://www.walgreens.com/contactus/forms.jsp, where you can file a corporate complaint. If you would like to contact the company about a specific store, you should go to http://www.walgreens.com/storelocator/find.jsp and search your store. When you find the correct store (I would have done it for you, but I noticed there were at least five glendale stores), you will see the following: Phone / Hours / Pharmacy Hours / Store Number Under store number will be a link, "contact us about this store" if you click on that link, you will be taken directly to a contact page specifically for that store. I hope that you found this information helpful, and that you will continue, as a valued Walgreens customer, to do your business with us Best Regards, Walgreens Employee Walgreen Co. Inc Massachusetts District 220

If you attempted to do something that the pervious poster suggested, it will be disregard and sent down to the district saying great job and PROMOTE BAD EMPLOYEES! Rather than respond to the company, you go to everyone and tell them about your experience at Walgreens

click on the Contact link on the Walgreens website and then click on the customer service link. The information you write, will be read by corporate management and by the store management. Not to be rude but how would you like it if I posted something bad about yourself at your place of business. I think you would not like it very much at all Ex employee