- Report: #362293
Complaint Review: Warranty America LLC - Arvada Colorado
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Warranty America LLC
5695 Yukon Street Arvada, 80002 Colorado, U.S.A.
Phone:
800-531-1925
Web:
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Warranty America, LLC Company doesn"t comply with early cancelled warranty agreement in contract Arvada Colorado
I purchased on phone call from there salesman two auto warranties. One for our 1998 GMC SIERRA and one for our 2001 S10 chevy p/u on October 25, 2007. The 1998 Sierra we had paid the warranty in full 1764.00 it was a powertrain only warranty on that one. Bought a new 2008 HHR on March 31,
2008 called them told them I had traded in the truck for this and they asked me to fax the disclosure statement for the mileage and we did and sandra the business supervisor said after 60 days we would get a pro rated check back due to we had paid the warranty in full. I calculated from miles and time we had left easily we should have gotten back at least close to 1200.00. I have faxed, emailed, and phoned hundreds of times to these folks and all I get is the a voice mail and no response or the run around.
I finally called and demanded from there salesman got sandra and she tells me they never got a fax or email though I have actually talked to salesman answering there phones then they put you to there customer service which in turn you get the voise mail everytime and no response. Well I finally supposedly get sandra the boss she tells me now also my s10 warranty was cancelled on July 14 2008 and the contract says the yhave to give me notice if its cancelled, and I had paid all my payments so far current including I had just paid a month ahead
for the august 21 payment, told her what she trying to scam on folks here! She also told me she wouldget back with me that day last week, of course as usual it was a hoax. So now I am researching on how to file a claim on them without having to leave the state of Alaska. Figure they owe us now nearly 2000.00 with both of my warranties now cancelled. But whatever you do dont buy a auto warranty from there scammers.
Jwaterer
palmer, Alaska
U.S.A.
2008 called them told them I had traded in the truck for this and they asked me to fax the disclosure statement for the mileage and we did and sandra the business supervisor said after 60 days we would get a pro rated check back due to we had paid the warranty in full. I calculated from miles and time we had left easily we should have gotten back at least close to 1200.00. I have faxed, emailed, and phoned hundreds of times to these folks and all I get is the a voice mail and no response or the run around.
I finally called and demanded from there salesman got sandra and she tells me they never got a fax or email though I have actually talked to salesman answering there phones then they put you to there customer service which in turn you get the voise mail everytime and no response. Well I finally supposedly get sandra the boss she tells me now also my s10 warranty was cancelled on July 14 2008 and the contract says the yhave to give me notice if its cancelled, and I had paid all my payments so far current including I had just paid a month ahead
for the august 21 payment, told her what she trying to scam on folks here! She also told me she wouldget back with me that day last week, of course as usual it was a hoax. So now I am researching on how to file a claim on them without having to leave the state of Alaska. Figure they owe us now nearly 2000.00 with both of my warranties now cancelled. But whatever you do dont buy a auto warranty from there scammers.
Jwaterer
palmer, Alaska
U.S.A.
4 Updates & Rebuttals
Paul
Arvada,Colorado,
U.S.A.
misleading post
#2REBUTTAL Owner of company
Tue, February 10, 2009
This post is misleading because he is NOT referring to our company. As I mentioned in another post, we are not the sales company. We do not issue the ultimate refund. This is NOT a "scam" by any means and those kinds of comments are inappropriate and libelous so people should be careful with the comments they make - even on the internet where they can state anything they want, no matter how untrue. While we don't issue the final refund, we CAN help people get it. I would be happy to help as long as people can be a little more responsible and not deliberately attempt to mislead people.
Warranty America
ARVADA,Colorado,
U.S.A.
Warranty America wishes to help
#3UPDATE Employee
Thu, October 16, 2008
My name is Rebecca Swartz, Consultant for Warranty America, LLC. I have read your concerns and would like to help. We apologize for any inconvenience you may have encountered and would like to research this matter further. If you have additional information or if you have not received a refund, PLEASE contact Wendy Bertholf, Customer Service Manager, directly at (800) 531-1925 ext. 217 or [email protected] with your contract information. She looks forward to assisting you in this matter.
Warranty America
ARVADA,Colorado,
U.S.A.
Warranty America wishes to help
#4UPDATE Employee
Thu, October 16, 2008
My name is Rebecca Swartz, Consultant for Warranty America, LLC. I have read your concerns and would like to help. We apologize for any inconvenience you may have encountered and would like to research this matter further. If you have additional information or if you have not received a refund, PLEASE contact Wendy Bertholf, Customer Service Manager, directly at (800) 531-1925 ext. 217 or [email protected] with your contract information. She looks forward to assisting you in this matter.
Warranty America
ARVADA,Colorado,
U.S.A.
Warranty America wishes to help
#5UPDATE Employee
Thu, October 16, 2008
My name is Rebecca Swartz, Consultant for Warranty America, LLC. I have read your concerns and would like to help. We apologize for any inconvenience you may have encountered and would like to research this matter further. If you have additional information or if you have not received a refund, PLEASE contact Wendy Bertholf, Customer Service Manager, directly at (800) 531-1925 ext. 217 or [email protected] with your contract information. She looks forward to assisting you in this matter.
