Complaint Review: Washington Mutual - Jacksonville Florida

I had the exact same problem you have, this is what I did to solve the problem. First go to their website and find the nearest Washington Mutual Bank near your home or office. Second every time you need to pay your mortgage go to that Washington Mutual Bank with your money order and payment coupon and directly pay your mortgage in person. Third WAMU will give you a directly printed receipt stating they received your mortgage payment and how much you paid. It had got so bad with Washington Mutual mortgage for my home, I just opened a personal bank account at the WAMU close to my home. Now every month when my mortgage is due I just deposit that paycheck to cover the mortgage and then I pay the mortgage with a check from the same account at that moment. Then I know the check cleared without any confusion and I get an immediate receipt that the mortgage was paid. Please note if you do get a checking account with them Please Please what ever you do don't write any checks on the account, with a checking account I get FREE MONEY ORDERS, so I pay all of my bills with MONEY ORDERS, no bounce check fees. Because if they can find a way to make you bounce a check so they can charge you a $27.00 fee they will. Also when they give you a check card if you have the money in the bank just use the check card to ATM withdraw what ever money you need. Because if you pay like it is a credit card, they will hit you with all kinds of $27.00 fees.

I had the exact same problem you have, this is what I did to solve the problem. First go to their website and find the nearest Washington Mutual Bank near your home or office. Second every time you need to pay your mortgage go to that Washington Mutual Bank with your money order and payment coupon and directly pay your mortgage in person. Third WAMU will give you a directly printed receipt stating they received your mortgage payment and how much you paid. It had got so bad with Washington Mutual mortgage for my home, I just opened a personal bank account at the WAMU close to my home. Now every month when my mortgage is due I just deposit that paycheck to cover the mortgage and then I pay the mortgage with a check from the same account at that moment. Then I know the check cleared without any confusion and I get an immediate receipt that the mortgage was paid. Please note if you do get a checking account with them Please Please what ever you do don't write any checks on the account, with a checking account I get FREE MONEY ORDERS, so I pay all of my bills with MONEY ORDERS, no bounce check fees. Because if they can find a way to make you bounce a check so they can charge you a $27.00 fee they will. Also when they give you a check card if you have the money in the bank just use the check card to ATM withdraw what ever money you need. Because if you pay like it is a credit card, they will hit you with all kinds of $27.00 fees.

I had the exact same problem you have, this is what I did to solve the problem. First go to their website and find the nearest Washington Mutual Bank near your home or office. Second every time you need to pay your mortgage go to that Washington Mutual Bank with your money order and payment coupon and directly pay your mortgage in person. Third WAMU will give you a directly printed receipt stating they received your mortgage payment and how much you paid. It had got so bad with Washington Mutual mortgage for my home, I just opened a personal bank account at the WAMU close to my home. Now every month when my mortgage is due I just deposit that paycheck to cover the mortgage and then I pay the mortgage with a check from the same account at that moment. Then I know the check cleared without any confusion and I get an immediate receipt that the mortgage was paid. Please note if you do get a checking account with them Please Please what ever you do don't write any checks on the account, with a checking account I get FREE MONEY ORDERS, so I pay all of my bills with MONEY ORDERS, no bounce check fees. Because if they can find a way to make you bounce a check so they can charge you a $27.00 fee they will. Also when they give you a check card if you have the money in the bank just use the check card to ATM withdraw what ever money you need. Because if you pay like it is a credit card, they will hit you with all kinds of $27.00 fees.

I had the exact same problem you have, this is what I did to solve the problem. First go to their website and find the nearest Washington Mutual Bank near your home or office. Second every time you need to pay your mortgage go to that Washington Mutual Bank with your money order and payment coupon and directly pay your mortgage in person. Third WAMU will give you a directly printed receipt stating they received your mortgage payment and how much you paid. It had got so bad with Washington Mutual mortgage for my home, I just opened a personal bank account at the WAMU close to my home. Now every month when my mortgage is due I just deposit that paycheck to cover the mortgage and then I pay the mortgage with a check from the same account at that moment. Then I know the check cleared without any confusion and I get an immediate receipt that the mortgage was paid. Please note if you do get a checking account with them Please Please what ever you do don't write any checks on the account, with a checking account I get FREE MONEY ORDERS, so I pay all of my bills with MONEY ORDERS, no bounce check fees. Because if they can find a way to make you bounce a check so they can charge you a $27.00 fee they will. Also when they give you a check card if you have the money in the bank just use the check card to ATM withdraw what ever money you need. Because if you pay like it is a credit card, they will hit you with all kinds of $27.00 fees.

Hi, I read that you sent your payment to Milwaukee. I used to work there - let me give you a couple of tips for what to do. First a bit of background - The Milwaukee site of Washington Mutual has not accepted payments for quite some time now - their cash department moved to Jacksonville, Florida. What I would suggest in the future is to check your payment coupon. It will have the correct address listed on it. If you do not have a coupon call and ask for the correct address. If you are sending your payment via overnight mail ask for the street address - not the post office box. The address you listed used to be the post office box for general correspondence - it was never for payments. I think the address you gave me is for general correspondence in Jacksonville. There are three lockbox centers in the US - where your payment goes depends upon your address. If you send it to the general correspondence mailbox then it will be forwarded but it will take longer and could cause late charges. Now as for your current situation - the payment processing center is unable to put a trace on a money order. What you can do is ask to speak to the Management Resolution Group (or Executive Response Group). You will be assigned a person who will work with your account until there is a resolution. A block will be put on your account for 60 days which should stop the phone calls and stop the credit bureau reporting. Unfortunately you will have to trace the money order or put a stop payment on it. Right now each payment you are making are going for the previous month. That will not go away until this situation is resolved. Once you get the results of the tracer (or the stop payment) keep a copy of it and fax it to the member of the MRG member who is dealing with your account. Make sure your cover letter has your full name, address for the property and your account number and please make sure all correspondence is legible. I know you do not think you should have to find out if the money order was cashed and I sympathize but that will be the only way to get a resolution. If you do nothing then it will get worse. There will be late charges and possible negative credit bureau reporting. As for the late charges technically you did sent the payment to the wrong address but when I would get calls like this I would waive the charges and have the credit reporting revised. I again sympathize with you but right now you are the only one who can get this fixed. Without proof that Washington Mutual cashed the money order or without a copy of the stop payment there is nothing further they will do. The phone calls are because your account is showing that you are a month behind and nothing will change that without proof. I know what you are thinking - that you have proof it was received. Unfortunently that does not mean a thing to them. Even if they accept payments at the Jacksonville post office box you gave me - they still need a copy of the stop payment or proof they cashed the money order. That is where the MRG rep should be able to help. Good luck.

Hi, I read that you sent your payment to Milwaukee. I used to work there - let me give you a couple of tips for what to do. First a bit of background - The Milwaukee site of Washington Mutual has not accepted payments for quite some time now - their cash department moved to Jacksonville, Florida. What I would suggest in the future is to check your payment coupon. It will have the correct address listed on it. If you do not have a coupon call and ask for the correct address. If you are sending your payment via overnight mail ask for the street address - not the post office box. The address you listed used to be the post office box for general correspondence - it was never for payments. I think the address you gave me is for general correspondence in Jacksonville. There are three lockbox centers in the US - where your payment goes depends upon your address. If you send it to the general correspondence mailbox then it will be forwarded but it will take longer and could cause late charges. Now as for your current situation - the payment processing center is unable to put a trace on a money order. What you can do is ask to speak to the Management Resolution Group (or Executive Response Group). You will be assigned a person who will work with your account until there is a resolution. A block will be put on your account for 60 days which should stop the phone calls and stop the credit bureau reporting. Unfortunately you will have to trace the money order or put a stop payment on it. Right now each payment you are making are going for the previous month. That will not go away until this situation is resolved. Once you get the results of the tracer (or the stop payment) keep a copy of it and fax it to the member of the MRG member who is dealing with your account. Make sure your cover letter has your full name, address for the property and your account number and please make sure all correspondence is legible. I know you do not think you should have to find out if the money order was cashed and I sympathize but that will be the only way to get a resolution. If you do nothing then it will get worse. There will be late charges and possible negative credit bureau reporting. As for the late charges technically you did sent the payment to the wrong address but when I would get calls like this I would waive the charges and have the credit reporting revised. I again sympathize with you but right now you are the only one who can get this fixed. Without proof that Washington Mutual cashed the money order or without a copy of the stop payment there is nothing further they will do. The phone calls are because your account is showing that you are a month behind and nothing will change that without proof. I know what you are thinking - that you have proof it was received. Unfortunently that does not mean a thing to them. Even if they accept payments at the Jacksonville post office box you gave me - they still need a copy of the stop payment or proof they cashed the money order. That is where the MRG rep should be able to help. Good luck.

Hi, I read that you sent your payment to Milwaukee. I used to work there - let me give you a couple of tips for what to do. First a bit of background - The Milwaukee site of Washington Mutual has not accepted payments for quite some time now - their cash department moved to Jacksonville, Florida. What I would suggest in the future is to check your payment coupon. It will have the correct address listed on it. If you do not have a coupon call and ask for the correct address. If you are sending your payment via overnight mail ask for the street address - not the post office box. The address you listed used to be the post office box for general correspondence - it was never for payments. I think the address you gave me is for general correspondence in Jacksonville. There are three lockbox centers in the US - where your payment goes depends upon your address. If you send it to the general correspondence mailbox then it will be forwarded but it will take longer and could cause late charges. Now as for your current situation - the payment processing center is unable to put a trace on a money order. What you can do is ask to speak to the Management Resolution Group (or Executive Response Group). You will be assigned a person who will work with your account until there is a resolution. A block will be put on your account for 60 days which should stop the phone calls and stop the credit bureau reporting. Unfortunately you will have to trace the money order or put a stop payment on it. Right now each payment you are making are going for the previous month. That will not go away until this situation is resolved. Once you get the results of the tracer (or the stop payment) keep a copy of it and fax it to the member of the MRG member who is dealing with your account. Make sure your cover letter has your full name, address for the property and your account number and please make sure all correspondence is legible. I know you do not think you should have to find out if the money order was cashed and I sympathize but that will be the only way to get a resolution. If you do nothing then it will get worse. There will be late charges and possible negative credit bureau reporting. As for the late charges technically you did sent the payment to the wrong address but when I would get calls like this I would waive the charges and have the credit reporting revised. I again sympathize with you but right now you are the only one who can get this fixed. Without proof that Washington Mutual cashed the money order or without a copy of the stop payment there is nothing further they will do. The phone calls are because your account is showing that you are a month behind and nothing will change that without proof. I know what you are thinking - that you have proof it was received. Unfortunently that does not mean a thing to them. Even if they accept payments at the Jacksonville post office box you gave me - they still need a copy of the stop payment or proof they cashed the money order. That is where the MRG rep should be able to help. Good luck.