John
Cleveland Hts,#2REBUTTAL Owner of company
Mon, May 16, 2005
The product was re-shipped and arrived the day after the complaint was issued. The Post Office delivered it a day later than they promised. This customer requested a refund for the shipping charges and we have in fact refunded his shipping charges completely. We value each customer and try our best to give the best customer service we can. Please feel free to contact us for further information about this incident. 800-341-2673
John
Cleveland Hts,#3REBUTTAL Owner of company
Mon, May 16, 2005
The product was re-shipped and arrived the day after the complaint was issued. The Post Office delivered it a day later than they promised. This customer requested a refund for the shipping charges and we have in fact refunded his shipping charges completely. We value each customer and try our best to give the best customer service we can. Please feel free to contact us for further information about this incident. 800-341-2673
John
Cleveland Hts,#4REBUTTAL Owner of company
Mon, May 16, 2005
The product was re-shipped and arrived the day after the complaint was issued. The Post Office delivered it a day later than they promised. This customer requested a refund for the shipping charges and we have in fact refunded his shipping charges completely. We value each customer and try our best to give the best customer service we can. Please feel free to contact us for further information about this incident. 800-341-2673
John
Cleveland Hts,#5REBUTTAL Owner of company
Mon, May 16, 2005
The product was re-shipped and arrived the day after the complaint was issued. The Post Office delivered it a day later than they promised. This customer requested a refund for the shipping charges and we have in fact refunded his shipping charges completely. We value each customer and try our best to give the best customer service we can. Please feel free to contact us for further information about this incident. 800-341-2673