- Report: #1369234
Complaint Review: wayfair - Nationwide
Reported By:
rosalie130 -
River edge, New Jersey, USA
Submitted:
Updated:
-
Author Not Confirmed
Why?
wayfair
Nationwide, USA
Web:
wayfair.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
wayfair I have received several damaged items that i have returned to Wayfair. they asked for photos which were provided and the items were sent back. they are now saying they have to inspect to see about refunding my money and i am no longer welcome to shop at Wayfair due to the damaged items received by them. discrimination because of the way items are received. A new item should be free of defects. I have already reported them to BBB because they don't uphold the policies of the company for defective or damaged items. The customer advocacy is horrible and unprofessional, to say the least. Nationwide
They sent me multiple damaged items i ordered. After providing photos and returning they decided i can no longer shop with them and will determine after inspection of my refund. they are discriminating against me because of their company sending me damaged goods
1 Updates & Rebuttals
nitewingxx
Ogden,Utah,
USA
Wayfair Policy
#2UPDATE EX-employee responds
Tue, October 03, 2017
Wayfair's Policy is to take the customer at their word. If someone gets a damaged item Wayfair will, in most circumstances simply replace the item and tell the customer to dispose of the item they received damaged. It's only on rare occasions would Wayfair "ban" anyone from shopping with them unless a pattern appears in orders. Even then Wayfair would not "refuse" to refund anyone's money. They may ask for the damaged items back prior to a refund as this policy does have a tendency to be abused.
