Britney
Catonsville,#2Consumer Suggestion
Fri, February 02, 2007
The only suggestion I have for the original poster is just to either send your payments via reg mail very, very early or send your payment through western union since that is guaranteed funds. You could also call and do a check by phone, but that could be costly. You can't just walk into a Wells Fargo branch and make a payment because we don't have those branches here in Maryland. For some weird reason, the location in Frederick, MD won't allow mortgagers to hand deliver their payments. (Maybe it's to allow Wells Fargo to 'lose' payments and tack on more fees.............)
Britney
Catonsville,#3Consumer Suggestion
Fri, February 02, 2007
The only suggestion I have for the original poster is just to either send your payments via reg mail very, very early or send your payment through western union since that is guaranteed funds. You could also call and do a check by phone, but that could be costly. You can't just walk into a Wells Fargo branch and make a payment because we don't have those branches here in Maryland. For some weird reason, the location in Frederick, MD won't allow mortgagers to hand deliver their payments. (Maybe it's to allow Wells Fargo to 'lose' payments and tack on more fees.............)
Britney
Catonsville,#4Consumer Suggestion
Fri, February 02, 2007
The only suggestion I have for the original poster is just to either send your payments via reg mail very, very early or send your payment through western union since that is guaranteed funds. You could also call and do a check by phone, but that could be costly. You can't just walk into a Wells Fargo branch and make a payment because we don't have those branches here in Maryland. For some weird reason, the location in Frederick, MD won't allow mortgagers to hand deliver their payments. (Maybe it's to allow Wells Fargo to 'lose' payments and tack on more fees.............)
Karen
Phoenix,#5Consumer Comment
Wed, January 31, 2007
While paying online or via automatic funds transfer is my preferred payment method, I would say walking the payment in (if possible) is my 2nd. In this day and age I am really surprised that people still mail paper checks when there are other, better payment options out there. I was a previous Wells Fargo home loan customer and never had any problems. Actually, I refinanced, and was sad to no longer be their customer. I would say that your issue was a system glitch and not a normal, everyday occurence. Maybe they were calling because you were a new customer, maybe it was a mistake. I am in customer service and I can tell you that if someone calls and states that my company is unsavory, then yeah, I will get defensive. That is pretty rude of you considering that he is just a customer service rep and has no control over how the company is run. I think you are making a big deal over a little mistake. No one ripped you off!!
Dave
Jacksonville,#6Consumer Suggestion
Tue, January 16, 2007
They do have a website that you can pay your bill online. That way, it's never late, or 'lost in the mail'.