- Report: #980184
Complaint Review: Whirlpool - LosAngeles California
Reported By:
salandanna -
Phoenix, Arizona, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Whirlpool
www.whirlpool.com LosAngeles, California, United States of America
Phone:
(877) 817-6750
Web:
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Whirlpool Whirlpool Water Heaters LosAngeles, California
I purchased an 8,000 Sq Ft. home that has a 80 Gallon Water Heater from Whirlpool. The water heater had a leak so I called the phone number on the water heater which was whirlpool.
After answering several questions from the support person, she stated that the water heater does have a leak and needs to be replaced. She then asked me for my name and info. after logging my info she stated that I was not the original owner of the home and that the warranty is not transferable so my water heater is not covered any longer.
I told her the person I purchased the home from is a friend of mine and I can have him call. She stated that since she now knows that I am the no owner and that it is logged in their system the warranty is still not good.
What a bait and switch, She waited until the end to ask me for my name, knowing that it would no longer be under warranty. I will NEVER BY A WHIRLPOOL AGAIN. They offered no alternatives and when I asked to speak to a supervisor they just happened to be in a meeting.
I would expect more from a larger company like them.
MAKE SURE TO TELL YOUR FRIENDS THAT THEY ARE NOT THE ORIGINAL PURCHASER OF A WHIRLPOOL PRODUCT THAT THE WARRANTY IS NO LONG GOOD.
After answering several questions from the support person, she stated that the water heater does have a leak and needs to be replaced. She then asked me for my name and info. after logging my info she stated that I was not the original owner of the home and that the warranty is not transferable so my water heater is not covered any longer.
I told her the person I purchased the home from is a friend of mine and I can have him call. She stated that since she now knows that I am the no owner and that it is logged in their system the warranty is still not good.
What a bait and switch, She waited until the end to ask me for my name, knowing that it would no longer be under warranty. I will NEVER BY A WHIRLPOOL AGAIN. They offered no alternatives and when I asked to speak to a supervisor they just happened to be in a meeting.
I would expect more from a larger company like them.
MAKE SURE TO TELL YOUR FRIENDS THAT THEY ARE NOT THE ORIGINAL PURCHASER OF A WHIRLPOOL PRODUCT THAT THE WARRANTY IS NO LONG GOOD.
