Complaint Review: William Stair - New Market Tennessee

I have sat and read compaint after complaint from this company on these "deadbeat customers". I have news for you lady, after what I've read, and probably thousands of others, you will not need to worry about deadbeat customers. Because you are going to lose soooooo many potential PAYING customers over your frivelous BS!! I have a question, if you have sent these accounts to collection, why do you also choose to go on the internet and defame these people? Sounds to me like business is so bad, you need to. I can see why!! Lady.....you have way too much time on your hands. I live in Maryville, and work for a VERY public oriented, VERY customer service oriented company. I will make sure NOONE I know uses you. I can't believe you call yourself a business and act this way. You should be embarassed.

I have sat and read compaint after complaint from this company on these "deadbeat customers". I have news for you lady, after what I've read, and probably thousands of others, you will not need to worry about deadbeat customers. Because you are going to lose soooooo many potential PAYING customers over your frivelous BS!! I have a question, if you have sent these accounts to collection, why do you also choose to go on the internet and defame these people? Sounds to me like business is so bad, you need to. I can see why!! Lady.....you have way too much time on your hands. I live in Maryville, and work for a VERY public oriented, VERY customer service oriented company. I will make sure NOONE I know uses you. I can't believe you call yourself a business and act this way. You should be embarassed.

Hi Consumer, That is a very interesting point concerning proper versus improper collection processes. Yes, I can see your point where they are probably in some sort of violation. Good for you for pointing this out! Looking at it more and more, they posted a person's name, address and phone number for a $54.75 bill. If it was turned over to a collection agency then as a professional company they should leave it to the agency and move on. What really surprised me was the response from A-Action Lock & Safe - Sevierville, Tennessee. Again, very unprofessional. If that person was working for my company I would absolutely fire him for embarassing my company. Mr. Stair, I do hope that you follow through with filing a complaint against this company. Sure Action Lock & Safe, you were entitled to the payment based upon your side of the story and I do hope that when Mr. Staid gets a settlement from your company for your illegal harassment he is gentleman enough to take soem of it and write you a check for the $54.75 and then tale his family away for a nice vacation. A business license and an invoice does not give you the right to violate the law.

Enough of the public ping pong match. Time to take this matter to a court of law. Mr. Stair, I highly suggest you hire a consumer credit attorney that specializes in these situations and sue this company in Federal Court for violations of the Fair Debt Collection Practices Act. This is a separate issue the issue of whether you actually owe the money or not. They can take you to civil court if they dare, but you'll have ample evidence against them contained herein. Not only have they posted information about a supposed debt in a public place, they've locked themselves into taking legal action against you. To not do so at this point would be yet another violation of the FDCPA. They cannot threaten to take legal action if they had no intention of doing so. Clearly based on the credit report for 7 year remark, they're backpeddling. The good news for you, is they are liable for $1,000 for EACH FDCPA violation. They will learn a hard lesson and will stop using public forums to embarass and defame people. Don't let them get away with it!

Well..... Lets really clarify some things Mr. Stair. How about the "whole" story. I answered the call in which "your wife" called requesting our services to unlock a vehicle at your residence. Not once was it ever mentioned that it was running. You were given a time frame in which the service tech would arrive to your location. A second call was answered inquiring about the location of our service tech in which while I was on the phone to your wife I contacted the service tech and told your wife of his location. Not once was it mentioned to cancel the call. When the service tech arrived at your address, you, Mr. Stair walked out to the street and told him he wasn't needed they got it open. He informed you that you were still responsible for a trip charge in which you got very upset and started cursing at him and stated you did not have to pay it. Not once had our office spoke with you in regards to that call until.... You recieved our bill in the mail for the trip charge, and then that is when "you" contacted our office and stated you would not pay it, stating you didn't have to. So... after a certain amount of time it was sent to collections. Then you felt the need to contact our office "again", but this time you were trying to settle the bill for a lesser amount than charged and it was stated to you that we would accept the amount charged at the time of service, in which you disagreed. Now, Mr. Stair, when the call came to this office on July 8, 2002 you were given a time frame appopriate for travel from our location to yours, and I must correct you, you "did not" wait over 1 hour. I don't know what you expect, is it... Our service truck should be parked across from your residence just waiting for you to lock the keys in your vehicle, so you won't have to wait for any response time. Mr. Stair, I pose you this question, when you have problems with anything that would require a service technician, example, plumber, electrician, contractor, phone company, etc... you are given a time frame when calling these people for service. They have response times or "even" other customers in front of you, in our case it was a response time you had a so-called problem with, what is it that you expect of "Service People"? The world doesn't stop because William Stair called.

Well..... Lets really clarify some things Mr. Stair. How about the "whole" story. I answered the call in which "your wife" called requesting our services to unlock a vehicle at your residence. Not once was it ever mentioned that it was running. You were given a time frame in which the service tech would arrive to your location. A second call was answered inquiring about the location of our service tech in which while I was on the phone to your wife I contacted the service tech and told your wife of his location. Not once was it mentioned to cancel the call. When the service tech arrived at your address, you, Mr. Stair walked out to the street and told him he wasn't needed they got it open. He informed you that you were still responsible for a trip charge in which you got very upset and started cursing at him and stated you did not have to pay it. Not once had our office spoke with you in regards to that call until.... You recieved our bill in the mail for the trip charge, and then that is when "you" contacted our office and stated you would not pay it, stating you didn't have to. So... after a certain amount of time it was sent to collections. Then you felt the need to contact our office "again", but this time you were trying to settle the bill for a lesser amount than charged and it was stated to you that we would accept the amount charged at the time of service, in which you disagreed. Now, Mr. Stair, when the call came to this office on July 8, 2002 you were given a time frame appopriate for travel from our location to yours, and I must correct you, you "did not" wait over 1 hour. I don't know what you expect, is it... Our service truck should be parked across from your residence just waiting for you to lock the keys in your vehicle, so you won't have to wait for any response time. Mr. Stair, I pose you this question, when you have problems with anything that would require a service technician, example, plumber, electrician, contractor, phone company, etc... you are given a time frame when calling these people for service. They have response times or "even" other customers in front of you, in our case it was a response time you had a so-called problem with, what is it that you expect of "Service People"? The world doesn't stop because William Stair called.

Well..... Lets really clarify some things Mr. Stair. How about the "whole" story. I answered the call in which "your wife" called requesting our services to unlock a vehicle at your residence. Not once was it ever mentioned that it was running. You were given a time frame in which the service tech would arrive to your location. A second call was answered inquiring about the location of our service tech in which while I was on the phone to your wife I contacted the service tech and told your wife of his location. Not once was it mentioned to cancel the call. When the service tech arrived at your address, you, Mr. Stair walked out to the street and told him he wasn't needed they got it open. He informed you that you were still responsible for a trip charge in which you got very upset and started cursing at him and stated you did not have to pay it. Not once had our office spoke with you in regards to that call until.... You recieved our bill in the mail for the trip charge, and then that is when "you" contacted our office and stated you would not pay it, stating you didn't have to. So... after a certain amount of time it was sent to collections. Then you felt the need to contact our office "again", but this time you were trying to settle the bill for a lesser amount than charged and it was stated to you that we would accept the amount charged at the time of service, in which you disagreed. Now, Mr. Stair, when the call came to this office on July 8, 2002 you were given a time frame appopriate for travel from our location to yours, and I must correct you, you "did not" wait over 1 hour. I don't know what you expect, is it... Our service truck should be parked across from your residence just waiting for you to lock the keys in your vehicle, so you won't have to wait for any response time. Mr. Stair, I pose you this question, when you have problems with anything that would require a service technician, example, plumber, electrician, contractor, phone company, etc... you are given a time frame when calling these people for service. They have response times or "even" other customers in front of you, in our case it was a response time you had a so-called problem with, what is it that you expect of "Service People"? The world doesn't stop because William Stair called.

Well..... Lets really clarify some things Mr. Stair. How about the "whole" story. I answered the call in which "your wife" called requesting our services to unlock a vehicle at your residence. Not once was it ever mentioned that it was running. You were given a time frame in which the service tech would arrive to your location. A second call was answered inquiring about the location of our service tech in which while I was on the phone to your wife I contacted the service tech and told your wife of his location. Not once was it mentioned to cancel the call. When the service tech arrived at your address, you, Mr. Stair walked out to the street and told him he wasn't needed they got it open. He informed you that you were still responsible for a trip charge in which you got very upset and started cursing at him and stated you did not have to pay it. Not once had our office spoke with you in regards to that call until.... You recieved our bill in the mail for the trip charge, and then that is when "you" contacted our office and stated you would not pay it, stating you didn't have to. So... after a certain amount of time it was sent to collections. Then you felt the need to contact our office "again", but this time you were trying to settle the bill for a lesser amount than charged and it was stated to you that we would accept the amount charged at the time of service, in which you disagreed. Now, Mr. Stair, when the call came to this office on July 8, 2002 you were given a time frame appopriate for travel from our location to yours, and I must correct you, you "did not" wait over 1 hour. I don't know what you expect, is it... Our service truck should be parked across from your residence just waiting for you to lock the keys in your vehicle, so you won't have to wait for any response time. Mr. Stair, I pose you this question, when you have problems with anything that would require a service technician, example, plumber, electrician, contractor, phone company, etc... you are given a time frame when calling these people for service. They have response times or "even" other customers in front of you, in our case it was a response time you had a so-called problem with, what is it that you expect of "Service People"? The world doesn't stop because William Stair called.

Glad to see that you would respond to this. You sure avoided the phone calls and the collection agency.... now lets help you with a couple of facts.... We still have all of the recorded call records from that day William, both on paper and tape recorded, Your number appeared 2 times on the caller ID, the first recorded call was to request service and there was no mention of the car running. The second call was 27 minutes later, checking on status. No other calls are recorded for your number. Now your learning something... yes, all calls to our business number are recorded both on caller ID and on tape, and all of our service vehicles are GPS equipped, so we know when and where they are at all times. The taped calls help prevent any mis-understandings with prices and instructions, also to aid us in court if need be. Taped calls are accepted in court in TN without the second parties knowledge provided that a third party has not heard the tape recording. Service arrived at your address with 42 minutes lapse as noted on our GPS. Well within the accepted time frame. You sir, are a LIAR.... You DID curse at me... and also over the phone as well. I could play you the tape. You even called me wanting to settle, but I would not budge from the amount. Deacon.... RIGHT ! Maybe when the time runs out that this tape is useful in court, maybe your church would be interested in hearing just how you talk with people over the phone.... Potty Mounth Deacon ! As for your information, our company home office is located in "Sevierville, TN.". Dandridge is just one of our sub-stations... Idiot ! So just sit back and smile william, this will be a reminder for 7 years on your credit report.

The rip off report that was posted by A-Action Lock & Safe, Co. against William Stair is incorrect. I wanted the opportunity to relay the correct order of events that lead to this claim. My children were in visiting on July 8, 2002. When they went to get into their car, they had locked their keys in the car with the motor running. We contacted A-Action Lock & Safe and asked them to come and get the keys out. After one hour, no one had shown up. The owner of the car decided to try to open the car with a coat hanger and was successful at getting the car unlocked about 30 minutes later. We immediatly contacted A-Action Lock & Safe, who still had not show up, to let them know we got into the vehicle. The office manager said she would call the locksmith who was in the area and cancel the request. About 15-30 minutes after we cancelled the call, the locksmith showed up and was angry the he had not been notifed of the cancelation. He demanded payment. I refused to pay due to the fact we had canceled the request and the incrediable amount of time that had lapsed from the original request for service. While the car the entire time was still running.I did not curse and I did tell him I am a deacon. My wife nor myself do not recall ever receiving a registered letter from A-Action Lock & Safe, Co. .The next thing we knew, we receive an annomous call from someone who saw this fictious report about us on the ripoffreport.com site. And by the way, A-Action Lock & Safe, Co. is located in Dandridge, TN and their telephone number is 865-397-5559. I can be contacted at William Stair, 834 Lowery Loop Rd. New Market, TN 37820 and phone 865-471-0076.