- Report: #1152510
Complaint Review: Wind Mobile - Nationwide
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Author Confirmed
Why?
Wind Mobile
Nationwide, USA
Web:
windmobile.ca
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Wind Mobile ripoff Prohibitive data prices and last of understanding, customer is wrong, wind is right Toronto Nationwide
I purchased 3 lines in Wind Mobile. Voice only, no data.
When 1st bill arrived I was shocked, it was 500% of what I expected by their discount. Apparently one of phones that I thuoght I blocked the data it didn't block. Some technical glitch. I was sure I was using WiFi.
I started negotiating with them, that 1 MB CANNOT cost $1, I didn't even knew that it cost this much in mobile companies. 1 MB is 1/5 of my regular picture, so if I take regular jpeg picture, just to send it cost 5 dollars!?!?!
Back to the story. they didn't give me any break, lowered bill by probably $50, which was 1/4 of the entire bill.
I said: 1. price is prohibitively ridiculous, 2. was a mistake, no one planned to use data 3. even if it was used, they could just forgive the first time and say next time I pay full amount (which from this moment on will never happen), and
4. I didn't leave the company, in spite of stong urge to do so. Reason is Canadian oligopoly: there was no where to go, mobilicity didn't cover my area, 3 big (and ugly ones) had 2-3 years plans and very high rates.
Just wanted the world to know about business practices of those companies. Technically they are right, data was used and was used this much, but leaving customer with such bitter taste... The first opportunity I have better deal, I will leave faster than the eye could flick.
