- Report: #25935
Complaint Review: WORLDCOM WIRELESS - Newark New Jersey
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WORLDCOM WIRELESS
PO BOX 259 Newark, 07101 New Jersey, U.S.A.
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WORLDCOM WIRELESS is a ripoff business from hell; they have NO CUSTOMER SERVICE, they send bills late, & have no record of my calls. Newark, New Jersey
For months last year, bills always came every other month without the usual calling records. Just the plain statement saying PAY THIS AMOUNT. Called them for months to request complete billing records.
Customer service RIDICULOUS! Would wait on hold for a representative for over 40 minutes, and when you FINALLY get someone to talk to, they say they'll take care of the problems or what not, BUT THE PROBLEM PERSISTS!
So kept trying to call them, at this point they're still sending bills w/ no basis of charge, stopped the service, [not that i really cared] but the requested copies of the missing bills and records NEVER ARRIVE.
Now they've handed the account to a collection agency that doesn't seem to care about the principles of a GOOD BUSINESS.
WORLDCOM IS OUT TO RIP YOU OFF... thank god WORLDCOM INC. has gone BANKRUPT, as for the collection agency, I AIN'T PAYING NOTHING FOR THIS RIPOFF SERVICE.
Jae
Lake Hiawatha, New Jersey
Customer service RIDICULOUS! Would wait on hold for a representative for over 40 minutes, and when you FINALLY get someone to talk to, they say they'll take care of the problems or what not, BUT THE PROBLEM PERSISTS!
So kept trying to call them, at this point they're still sending bills w/ no basis of charge, stopped the service, [not that i really cared] but the requested copies of the missing bills and records NEVER ARRIVE.
Now they've handed the account to a collection agency that doesn't seem to care about the principles of a GOOD BUSINESS.
WORLDCOM IS OUT TO RIP YOU OFF... thank god WORLDCOM INC. has gone BANKRUPT, as for the collection agency, I AIN'T PAYING NOTHING FOR THIS RIPOFF SERVICE.
Jae
Lake Hiawatha, New Jersey
1 Updates & Rebuttals
j
medford,Oregon,
....i don't think what they did was right.
#2Consumer Suggestion
Tue, September 03, 2002
now first thing....i don't think what they did was right...but while working for a local phone provider/LTD....i found that there is no law that states companies have to send out a bill each month...that is actually a gesture that they do for the customers.... well then again that is never the case....sending out a bill each month makes people pay...the hidden truth for the general pop...we don't see it then it does not exist...so remember that each time you get a bill from a company and you think...oh yeah i forgot...that is something that they did for you and for them....so if you owe the money pay if not it will follow you... if you want to see the calls and the min used call up there cust srvc and ask them to go over it with you...if it is wrong they are not going to lie to get the money....paper should leave a clean trail for an audit.... you are not the only one that feels this way...beleive me....but in the end usually it is something that is fixable...if not you go to the next person...but you have to make an effort with the scr first to go on to a coach or help dept and then in the end a supervisor. thank you
