- Report: #277603
Complaint Review: Wu-yi Source Wu-Long - Nationwide
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Author Confirmed
Why?
Wu-yi Source Wu-Long
1302 - 24 St. W. #350 Nationwide, U.S.A.
Phone:
780-416-0215
Web:
N/A
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Business Rating:
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Tell us has your experience with this business or person been good?
Wu-yi Source, Wu-Long Source No refund at first But, People, BBB got my money for me!!! It'll work for you, too! Internet Nationwide
Like everyone else, they keep putting you off and ignoring your emails. They waited until the last minute so it was iffy as to if it was on time, but I'd been trying to get the address for 4 weeks.
Every time I contacted them, they sent an email saying the tea was sent back too late. I kept wondering how many boxes of tea do they actually have. They probably send the same boxes out over and over again.
I contacted the Better Business Bureau. They did all the work. Wu-Yi totally ignored them the whole time, but about a week after the case was over, they wrote BBB saying in the next 24 hours they would cut me a check for $249. They did!
I did it all over the internet. The BBB is there for just this sort of service. Take advantage of it. Wouldn't it be great if they had hundreds of cases in the near future? Get busy out there!
Patricia
Blaine, Minnesota
U.S.A.
Every time I contacted them, they sent an email saying the tea was sent back too late. I kept wondering how many boxes of tea do they actually have. They probably send the same boxes out over and over again.
I contacted the Better Business Bureau. They did all the work. Wu-Yi totally ignored them the whole time, but about a week after the case was over, they wrote BBB saying in the next 24 hours they would cut me a check for $249. They did!
I did it all over the internet. The BBB is there for just this sort of service. Take advantage of it. Wouldn't it be great if they had hundreds of cases in the near future? Get busy out there!
Patricia
Blaine, Minnesota
U.S.A.
2 Updates & Rebuttals
LindaCossitt
United States of AmericaHello,
#2UPDATE Employee
Mon, December 07, 2009
Hello,
If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way. Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site.
You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 866-989-8949 and we will be happy to walk you through the entire cancellation process.You can contact us via Email also using this Email ID: [email protected]
Your satisfaction is our number one concern,
Thanks,
Tim
Powell,Ohio,
U.S.A.
Rare Case
#3Consumer Comment
Sun, October 07, 2007
This is the first case I have ever heard of where the Better Business Bureau (BBB) theoretically accomplished something for a consumer. This sounds too good to be true... Skeptical
