- Report: #342268
Complaint Review: Wu-yisource - Ontario California
-
Author Confirmed
Why?
Wu-yisource
Ontario Mills Pkwy, Unit 400 Ontario, 91764 California, U.S.A.
Phone:
866-449-5567
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Wu-yisource I cancelled within the 2 weeks they are going to charge additional $29.95 Ontario California
I ordered the diet tea without checking them out. I cancelled the order after I was charged for Livin Lean which I didn't agree to. They sent me an email telling me the cancellation was taken care of but they were charging me $29.95 for the tea. I replied to their email which was the original email address I wrote to and asked them where to send the tea back to because I was NOT going to pay the $29.95. The following is the answer I got back every time I try to email them at the email address I used to begin with:
Hi. This is the qmail-send program at svr-grp1-mail.brickcitywebs.net.
I'm afraid I wasn't able to deliver your message to the following addresses.
This is a permanent error; I've given up. Sorry it didn't work out.
:
208.36.123.58 does not like recipient.
Remote host said: 550 : No thank you rejected: Account Unavailable: Possible Forgery
Giving up on 208.36.123.58.
--- Below this line is a copy of the message.
Return-Path:
Received: (qmail 16276 invoked from network); 20 Jun 2008 08:23:42 -0400
Received: from fl-64-45-235-62.sta.embarqhsd.net (HELO ClaudiaNew) (64.45.235.62)
by svr-grp1-mail.brickcitywebs.net with SMTP; 20 Jun 2008 08:23:42 -0400
Message-ID:
From: "CLAUDIA COMMANS"
To: "[email protected]"
Subject: order ID 3545539
Date: Fri, 20 Jun 2008 08:23:05 -0400
MIME-Version: 1.0
Content-Type: multipart/alternative;
boundary="----=_NextPart_000_0067_01C8D2AE.DD106200"
X-Priority: 3
X-MSMail-Priority: Normal
X-Mailer: Microsoft Outlook Express 6.00.2900.3138
X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.3198
This is a multi-part message in MIME format.
------=_NextPart_000_0067_01C8D2AE.DD106200
Content-Type: text/plain;
charset="iso-8859-1"
Content-Transfer-Encoding: quoted-printable
You have indicated that you will charge my account for $29.95 of which I =
will not pay - I will send the tea back if you tell me where to ship it. =
I was supposed to have 2 weeks trial and I only received it 2 days ago =
- I don't intend to pay the additional $29.95 so tell me where to return =
the tea!
Claudia Commans
I cancelled the credit card I used to pay the initial trial fee of $4.95 before I ever received the tea so don't think they can charge me. I guess I'll just send the tea back to the CA address and get a confirmation of delivery.
This sounds illegal as heck!
Clyde
Ocala, Florida
U.S.A.
Hi. This is the qmail-send program at svr-grp1-mail.brickcitywebs.net.
I'm afraid I wasn't able to deliver your message to the following addresses.
This is a permanent error; I've given up. Sorry it didn't work out.
:
208.36.123.58 does not like recipient.
Remote host said: 550 : No thank you rejected: Account Unavailable: Possible Forgery
Giving up on 208.36.123.58.
--- Below this line is a copy of the message.
Return-Path:
Received: (qmail 16276 invoked from network); 20 Jun 2008 08:23:42 -0400
Received: from fl-64-45-235-62.sta.embarqhsd.net (HELO ClaudiaNew) (64.45.235.62)
by svr-grp1-mail.brickcitywebs.net with SMTP; 20 Jun 2008 08:23:42 -0400
Message-ID:
From: "CLAUDIA COMMANS"
To: "[email protected]"
Subject: order ID 3545539
Date: Fri, 20 Jun 2008 08:23:05 -0400
MIME-Version: 1.0
Content-Type: multipart/alternative;
boundary="----=_NextPart_000_0067_01C8D2AE.DD106200"
X-Priority: 3
X-MSMail-Priority: Normal
X-Mailer: Microsoft Outlook Express 6.00.2900.3138
X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.3198
This is a multi-part message in MIME format.
------=_NextPart_000_0067_01C8D2AE.DD106200
Content-Type: text/plain;
charset="iso-8859-1"
Content-Transfer-Encoding: quoted-printable
You have indicated that you will charge my account for $29.95 of which I =
will not pay - I will send the tea back if you tell me where to ship it. =
I was supposed to have 2 weeks trial and I only received it 2 days ago =
- I don't intend to pay the additional $29.95 so tell me where to return =
the tea!
Claudia Commans
I cancelled the credit card I used to pay the initial trial fee of $4.95 before I ever received the tea so don't think they can charge me. I guess I'll just send the tea back to the CA address and get a confirmation of delivery.
This sounds illegal as heck!
Clyde
Ocala, Florida
U.S.A.
1 Updates & Rebuttals
Falon Tylor
United States of AmericaHello,
#2UPDATE Employee
Sat, November 21, 2009
Hello,
If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way. Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site.
You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 866-989-8949 and we will be happy to walk you through the entire cancellation process.You can contact us via Email also using this Email ID: [email protected]
Your satisfaction is our number one concern,
Thanks,
