- Report: #905759
Complaint Review: www.tidewaterworkshop.net - Egg Harbor City New Jersey
Reported By:
Lawrene -
dayton, Ohio, United States of America
Submitted:
Updated:
-
Author Confirmed
Why?
www.tidewaterworkshop.net
1515 Grant Street Egg Harbor City, 08215 New Jersey, United States of America
Phone:
(609) 241-8916
Web:
www.tidewaterworkshop.net
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
www.tidewaterworkshop.net www.tidewaterworkshop.com Charged my credit card a month ago, never sent benches/swing, will not respond to emails or calls. Egg Harbor City, New Jersey
I bought garden benches from Tidewater Workshop years ago and was happy with their service, so did not think twice about ordering again now. However, the company apparently has changed hands, developed three aliases, and no longer is trustworthy.
My order placed May 30, 2012, was billed to my credit card June 19. It is now July 2 and I have no merchandise. What is more unsettling is that Tidewater Workshop offers only automated replies to emails and a voice recording on the phone, and no further response.
I have no choice but to notify my credit card company to pursue this matter and the Ohio Attorney General's Office to report Tidewater Workshop.
My order placed May 30, 2012, was billed to my credit card June 19. It is now July 2 and I have no merchandise. What is more unsettling is that Tidewater Workshop offers only automated replies to emails and a voice recording on the phone, and no further response.
I have no choice but to notify my credit card company to pursue this matter and the Ohio Attorney General's Office to report Tidewater Workshop.
1 Updates & Rebuttals
Lawrene
dayton,Ohio,
United States of America
Tidewater Workshop update
#2Author of original report
Wed, July 11, 2012
After my credit card company issued a conditional credit and contacted Tidewater Workshop, a woman from Tidewater Workshop called me July 6 and said my order was "scheduled to" ship "the week of" July 16. She said she is the only employee of the company who responds to customer emails or calls, hence the lack of response. The automated email response (I've got seven copies of it now in response to all of my emails) includes this line: "If you are waiting for an order place in 2011, we greatly apologize for the inconvenience."
Please read the "privacy" statement (look hard, tiny grey print link) on Tidewater Workshop's website before choosing this company. It is July 11 and I am still waiting for Tidewater Workshop to credit my charge card for the canceled order. My credit card company is pursuing the matter.
