After reading all the advertisements on the Yellow Cab Web page, I find it extremely hard to believe that my recent experience was with the same company. BUT THE PHONE NUMBER IS THE SAME.
Last Wednesday, on September 22, I was scheduled for triple by pass surgery at
That Wednesday morning, 7:15 came and went. Just as I was going to call Yellow Cab at 7:25 the driver called. He said he was at
ME: How can he be there when hes supposed to be here picking me up for surgery?
SHE: He just took the call a few minutes ago.
ME: I called for this pickup yesterday afternoon.
SHE: Our drivers get to choose their calls!
ME: Can you see if there is another driver closer in the area?
SHE: I cant radio the drivers. They have to call in.
At this point I was absolutely speechless. Thirty five years ago I was an office manager for a taxi company and this kind of irresponsible behavior was unheard of from the owner right down to the driver. I told my wife to get dressed, that I was going to drive the car in and she could just stay in the slow lane till she got home. I was 25 minutes late arriving at the hospital, but after measuring my blood pressure, they believed my story.
I was just discharged from the hospital and am in no condition to drive. Right now it would be a long drive for me to E. 18st. Never again!