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  • Report:  #1133612

Complaint Review: Yellow Pages Directories - Irving Texas

Reported By:
Michelle - Farmington Hills, Michigan,
Submitted:
Updated:

Yellow Pages Directories
PO Box 632298 Irving, 75063 Texas, USA
Phone:
855-881-9269
Web:
N/A
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In August 2013, I received a form in the mail indicating THIS WAS NOT A BILL, but needed corrections for online directory.   I filled it out and sent it back.   1 month later, I receive a bill for $298.00.   I tried to call customer service several times, but just sat on hold for long periods of time.

Finally, I decided, I would like to have my listing in Yellow Pages Directory, and it looked like it was for 1 year adverstising so I sent a check for $298 in Sept 2013. 

In Feb 2014, I receive another bill for $298.  I called customer service several times.  Wait was too long and I hung up.  I decided to ignore the bill, as it must be a mistake.  

Now in March, I receive another bill for $298 + $30 late charge.  I call customer service, this time I get a person.  I explain the situation, and I am told that they can waive the $30 late charge, but not the $298 bill.  I explain that this all started as a free listing, now it's costing me $600.  Person said, terms are clearly written on the back of the invoice.

I asked to talk to a Supervisor.  Transferred to an voicemail box.

I have called back 3 days in a row, each time same thing, transferred to a voice mail box when I try to talk to a supervisor.

Today, I decided to check on the final listing in the directory.  I found out that the original online free listing that I created over a year ago, is still there and correct.  The listing that they entered for $298 is wrong.  

 



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