Complaint Review: Zeigler Livestock Transport - Britt Iowa

A simple 'google' search on this hauler would have prevented your problem from occuring. This might be the ONLY hauler with more 'rip off reports', BBB unsatisfactory ratings, and negative forum discussions about them than advertisements come up when you do a simple search. And they do advertise theheck out of thier services, so that's quite an accomplishment.

We havehad very littlepersonal experience with this hauler/horse trader, but each year for the past several years we do have at least2 or 3clientstell us their own horror stories. These stories rangefrom 'rank' horses sold as kid broke, to horses being beaten to get to load,to the most common complaint -verbal abuse, foul language, and/or unrelenting telephone/email harrassment,if a client has the nerve to create the slightest inconvenience.Once again, no personal experience with them.....however, the stories are too similar, and too frequent,toignore.

While there are many other inexpensive haulers out there that do an excellent job, keep in mind - sometimes you DO get what you pay for.

WE have used Al Zeigler, who owns Zeigler Livestock, for the last 8 years, and have had no problems whatsoever.  He has one of the best setups in his trailers, with his slants that go all the way to the floor and ceiling, which keeps your horse from contact with other horses, which we definitely like. 

They are fed and watered, did you ever stop to think maybe the horse had drank her water before she arrived, and why would you have a mare in foal on a trailer, due to foal in 2 weeks delivered that far??  That makes no sense. 

I have had other transports here, and never have liked any like Al Zeigler, and Rebecca, they are both pros.  Our horses we ship with him, to our clients, and ones we purchase, never have had any problems and have arrived in A 1 shape.  We had one come from Florida to us in Iowa, and that horse came 100%.  They all have. 

As for the shavings being cleaned out, most shippers have that right to do that, you just have them put them in a place where you want them, then dispose of them, could you imagine if every shipper had to leave and find a place to rebed.  HE does bed really thick too with his shavings, making the horses comfortable and cushioned on their legs along with the matting.  

When a horse is trained to get off a trailer a certain way, which some horses only back off, let the shipper do his job, that is what you paid him for.  I am sure you probably threw some profanity his way too, or you just nicely stood there? 

Weather, especially snow and thunderstorms, transporters have to stop at times and wait it out, would you like your horse hurt?  They are looking out for you.  You can take your own insurance out too, I have done that.  I have had gorgeous air ride rigs come in our place and treat the horses like crap, wasn't my choice, it was the buyers choice, then I have to call them and tell them how my horses left here. 

There is always going to be someone not get along with some transporter, there are tons of shippers I have not liked, but I have not bad mouthed them as you have.  You should have just let Al do his job, when the horse arrives it arrives, you try being a transporter, and see how many people out there realize just how hard of a job this is. There are a lot of unfriendly people out there and friendly both.  

I will continue to use Zeiglers Livestock, and put our trust in them, and I know a lot more people that will also.  The time frame, just cannot be helped, they have to log mileage too.  Plus as I mentioned weather related.  You should just be thankful that mare did not foal on the trailer, being so close. 

Try being more understanding, and realize the hard work it is to do this, and the grief, all of the shippers take.  Zeiglers have a lot of people that use him and will continue too. He is a professional and does a great job.

Life is just too short to be like this, let the transporters do their job.  You signed a contract, and they have that for a reason.  Just take some time and think about it. Read your contract and give them a break and don't be so nasty, no need for this.

First of all due to a truck having truck trouble and running a few days behind we have all the phone recoreds that we contacted everyone like our contract states

Zeigler Livestock reserves the right to cancel, or reschedule the trip due to weather, mechanical difficulties, unfulfilled bookings,or extenuating circumstances. * A full refund will be given if Zeigler Livestock CANCELS the trip *