- Report: #1419560
Complaint Review: Zellepay - New York New York
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Author Confirmed
Why?
Zellepay
New York, New York, United States
Phone:
844-428-8542
Web:
zellepay.com
Categories:
Business Rating:
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Zellepay Lost money - again! New York New York
Twice now have people sent me money using Zellepay only to have the money disappear within the system. Today $500 has vanished. While I'm confident it will be found sooner or later ( up to 60 days per Zelle), this is a rediculous system of placing ownership for the process on bankers who are as clueless as the consumer (me).
This is troubling since the advertised benefit is "immediate transfer" of funds. I have no idea how a process like this could be sold to the big banks!!
Today's conversation with a customer:
Customer: I just sent you the money so give me the car part.
Me: I don't see the funds so I can't give you the part.
Customer: My bank says you have the funds.
Me: Well my bank shows I don't have it. Send it again so I can release the part.
Customer: The money is already gone from my account so I can't send it again.
Arggg.
The problem with this rediculous system (that many of the big banks have bought into) is that there is no responsibility by Zelle to solve the problems. Zelle refers you back to your bank to solve the issue. The banks have no idea how to do this. At least with Paypal you could go to their site to see transactions which they took responsibilty for and could address issues in real time.
Zelle is not ready for roll-out!!
