- Report: #688967
Complaint Review: Zinio - San Francisco California
Reported By:
Mark -
Cudjoe Key, Florida, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Zinio
114 Sansome Street, 10th Floor San Francisco, 94104 California, United States of America
Phone:
415-494-2700
Web:
Categories:
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Zinio Zinio, Zinio Digital Magazines, Zinio.com Deceptive Marketing of online books and magazines concerning print options after buying products. San Francisco, California
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It is a fraud not to warn consumers that specific print feature(s) are restricted before buying a magazine or book.
I wanted to print a single copy of an online book for notes and references I could write in and on. The print options were not advertised before I bought the book. If I knew that before hand, I would have bought a hard copy online. I will buy a hard copy elsewhere. I will most likely not buy any more books from Zinio.
My email to Zinio customer service:
Summary:Printing a copy of a book
Details: The buttons on the print options only allows me to print those pages on view. How do I activate the print all button?
Zinio's Answer: Hello,
Thank you for contacting Zinio Customer Support. Printing allowances for each publication are set by the publisher. Most allow only the pages visible on screen to be printed in one print job.
You can print from either the online version of the Zinio Reader, or from the software version, available for download here: https://www.zinio.com/account/download-reader-page.jsp
If I can be of further assistance, please let me know.
Kind regards,
Zinio's Answer: Hello,
Thank you for contacting Zinio Customer Support. Printing allowances for each publication are set by the publisher. Most allow only the pages visible on screen to be printed in one print job.
You can print from either the online version of the Zinio Reader, or from the software version, available for download here: https://www.zinio.com/account/download-reader-page.jsp
If I can be of further assistance, please let me know.
Kind regards,
A.N. (abbreviated for privicy of individual)
Zinio Customer Support
1-888-946-4666
Zinio Customer Support
1-888-946-4666
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1 Updates & Rebuttals
Jacob
USAFrivolous Complaint
#2Consumer Comment
Mon, January 31, 2011
Actually they do tell you in advance. It is right here:
http://imgs.zinio.com/faq/zr4.htm#print
Just because you choose not to read it does not make it "fraud," especially considering it is actually the publisher's decision and not Zinio's.
