51, Report:
#278379
Posted Date:
Jan 07 2008
The Room Store Multiple deliveries for 1 bedroom set and _still_ don't have a bed to sleep on Fairfax Virginia
My saga with the Room Store began on September 23, 2007 when my husband and I made the mistake of purchasing a bedroom set from them. We bought a package deal which consisted of 1 nightstand, a headboard with slats, a foot board, a dresser and mirror. We also bought a matching che...
Entity
The Room Store
Categories: Furniture & Furnishings
52, Report:
#290113
Posted Date:
Dec 09 2007
Ashley Furniture Poor Customer SVC and Delay of delivery Mesa Arizona
SUPERSTITION SPRINGS STORE ON SOUTHERN:
Me and my wife bought furniture around the 1st of November. We bought a bedroom set and we were told that it could be delivered that week. Then after we purchased the bedroom they said in their computer they can only deliver it on Dec. 09...
Entity
Ashley Furniture
Categories: Furniture & Furnishings
53, Report:
#284510
Posted Date:
Nov 13 2007
MASTER SEAL - GUARDIAN PRODUCTS DON'T HONOR WARRANTY - DENIES CLAIM WITHOUT EVEN LOOKING AT FURNITURE!! FRISCO Texas
The Room Store really pushes the sale of this product when you purchase anything from them. So while purchasing 2 leather sofas, I decided to buy it at $99 PER sofa after I was told they cover anything and EVERYTHING. Tears, rips, cracks, stains, discolorations, whatever. If they...
Entity
MASTER SEAL - GUARDIAN PRODUCTS
Categories: Warranty Companies
54, Report:
#279798
Posted Date:
Oct 19 2007
Room Store Customer Service For Virginia failure to meet their advertisement of coustomer satisfaction WOODBRIDGE Virginia
We purchased a table and chairs in the mid-August time frame paid for upfront. Also purchased two additional chairs for approximately $150.00. e chose to pick up our selves because we were told that the wharehouse was about 15-20 minutes away. It was actual over an hour driving time...
Entity
Room Store
Categories: Furniture & Furnishings
55, Report:
#279596
Posted Date:
Oct 18 2007
Room Store Shabby Treatment of Customers Raleigh North Carolina
Here is an actual exchange between me and the Room Store. At issue is a single coffee table retailing for about 200 bucks. My original message is at the bottom and the insane conversation with Customer Service proceeds up the page.
Good morning,
We apologize for the misprin...
Entity
Room Store
Categories: Furniture & Furnishings
56, Report:
#274560
Posted Date:
Sep 14 2007
Tim Walters Room Store Customer Service MGR Room Store, Mesa, AZ - Tim Walters snake Mesa Arizona
We ordered a special order tables and chairs from the Room Store at Fiesta Roomstore. Since receiving it we had contacted them numerous times to repair or correct the warping of our table. No one called us back. Last week my husband called the Roomstore about the warranty issue and ...
Entity
Tim Walters Room Store Customer Service MGR
Categories: Kitchens
57, Report:
#273129
Posted Date:
Sep 07 2007
Room Store Doesn't stand behind crappy, easily-scratched, poorly-sealed furniture Grand Prairie Texas
My husband and I purchased a bedroom set and a cocktail (coffee) table in June 2007. I had a bad feeling ahead of time because I know that Room Store furniture is cheap quality, but we just got married and needed some affordable furniture to fill our first house. Shame on me.
T...
Entity
Room Store
Categories: Furniture & Furnishings
58, Report:
#267063
Posted Date:
Aug 13 2007
Room Store Raleigh My problem ripoff Raleigh North Carolina
We bought a dining room suit from Room Store in Raleigh. We were told that it had to be picked up in Durham due to the space they had in their storage area. We were ok with that with the deal that we were getting. Had to wait to Friday to get it and this was Sunday.
We get t...
Entity
Room Store
Categories: Furniture & Furnishings
59, Report:
#253044
Posted Date:
Jun 07 2007
The Room Store - Johnny Marovich Still not delivered ripoff Phoenix Arizona
I went and purchased a few grand of furniture after purchasing my first home about a month ago. Met with Johnny, he shmoozed with my family, we made the purchase and that is when the BS began.
SO, there was this rug I wanted and johnny aka liar, scammer was talking to me as my fo...
Entity
The Room Store
Categories: Furniture & Furnishings
60, Report:
#246446
Posted Date:
May 02 2007
Room Store False Advertisement, Furniture Is Junk Show room furniture is made differently than what is delivered to you. no customer satisfaction. It has been 1 and half years and I still have junk from them. Techs that come to fix furniture say what a rip off they are. Bel Air Maryland
I purchased a bedroom set for my child for Christmas Dec. 20, 2005. I had to send back 2 of the pcs. immediately, because they came to me damaged, so I didn't have the entire set for her at Christmas. I have had many 3,4,5?(I'm not even sure how many at this point)chested drawers ...
Entity
Room Store
Categories: Furniture & Furnishings
61, Report:
#222130
Posted Date:
Nov 25 2006
Room Store Furniture Worst Customer Service ever, poor delivery, busted furniture, damaged home Glen Burnie Maryland
This has been the absolute worst experience I've had with any store ever. I ordered a bedroom set and dinette from the Room Store in Glen Burnie to be delivered on 24 November 06. The delivery time I was given was between 8am and 12pm. At 1pm when the furniture had not arrived an...
Entity
Room Store Furniture
Categories: Furniture & Furnishings
62, Report:
#210673
Posted Date:
Sep 13 2006
Room Store Customer Service ripoff poor customer service Glendale Arizona
We have been long time customers of the Room Store with no problems until our last purchase of living room furnature. Some pieces ended up being defective. One of the peices was replaced in a reasonable amount of time. It was a bit inconveneint to have to be available for 2 visits 1...
Entity
Room Store
Categories: Furniture & Furnishings
63, Report:
#198800
Posted Date:
Jun 29 2006
The Room Store ripoff fails to respond to badly repaired furniture will not help me Phoenix Arizona
My name is Heather and I purchased a couch and a matching chair on March 25, 2005. About six months after I purchased the items from the Room Store I noticed that one of the cushions started to rip at the seams where it was connected to the back of the couch. I didn't pay too much...
Entity
The Room Store
Categories: Furniture & Furnishings
64, Report:
#178978
Posted Date:
Mar 02 2006
The Room Store ripoff Treat Customers like dirt after the deal is done never return phone calls or answer complaints Phoenix Arizona
On 2/11/06 I ordered a sofa, chair and ottoman from Jason at the Ray Road location. He informed me that the furniture was in stock and could be delivered to me the next day. After the order was placed he came back and said it wasn't in stock and said it'll be next week, (the week of...
Entity
The Room Store
Categories: Furniture & Furnishings
65, Report:
#159624
Posted Date:
Oct 05 2005
The Room Store RoomStore provides 100% hassle to first time customer. Rotton human relation skills from Managers. No Service beyond the sale. Lanham Maryland
On September 17, 2005, I purchased over $2,000 worth of bedroom furniture. My order was delivered on September 30, 2005 because it was already in stock. The dresser and mirrow was damaged and returned at delivery. The next day after trying out my new bed, I was not satisfied with...
Entity
The Room Store
Categories: Sales People
66, Report:
#148729
Posted Date:
Jul 06 2005
The Room Store Warranty Run Around Ripoff Austin Texas
Back in December, my fiance and I purchased a brand-new sofa from the Room Store, our first new piece of furniture ever.
In March, we noticed that the seam on one of the cushions was coming undone, leaving a three inch hole in the cushion. We called customer service, who sent a w...
Entity
The Room Store
Categories: Furniture & Furnishings
67, Report:
#128691
Posted Date:
Jan 24 2005
The Room Store will not honor warrantees - on furniture and accessories Mesquite Texas
I spent over $1200 on an entertainment center, 6 months old, that keeps falling apart. I also have a $800 couch, 2 years old that has broken bracing in the back and underneath. If you can get the Room Store customer service to return your calls, they will end up calling you a liar...
Entity
The Room Store In Mesquite, Tx
Categories: Furniture & Furnishings
68, Report:
#128044
Posted Date:
Jan 19 2005
CL Barnes ripoff! Manassas Virginia
I would like to add to the already angry and dis-satisfied CUSTOMERS. I moved to Manassas, and was shopping for a furniture store that I could build a relationship with, as I am starting over after my divorce and looking to aqurie ALL new furniture over the next couple of years.I vi...
Entity
CL Barnes
Categories: Specialty Stores
69, Report:
#127080
Posted Date:
Jan 12 2005
The Room Store ripoff Annapolis Maryland
In Feb. 2002 we special ordered a $1800 sectional from the Roomstore in Annapolis MD. We received it 12 weeks later, and within a year the framework seams came apart, the 12 pillows came apart, and the seams on the cushions all came apart. When they sent someone to fix it, he sewed ...
Entity
The Room Store
Categories: Furniture & Furnishings
70, Report:
#123505
Posted Date:
Dec 18 2004
The Room Store ripoff poor delivery and once purchase is made company doesn't care!!! Fayetteville North Carolina
I purchase a bedroom set from The Room Store on November 27, 2004 and delivery was set up for the following Saturday. Delivery called several times to confirm date and had the wrong date twice. Finally we had the correct date and on Saturday delivery arrived. The men setting up t...
Entity
The Room Store
Categories: Furniture & Furnishings
71, Report:
#112298
Posted Date:
Oct 10 2004
The RoomStore ripoff - scam artists - delivers defective furniture and salesman does not care to educate customers on measuring the outside doors too. Catonsville Maryland
My and husband and I just purchased a new home. Off to the RoomStore we went to buy new furniture. We purchased a four post canopy bed, dresser w/mirror and night table and had ordered a sectional sofa for the family room. We were told that the sectional sofa would take at least ...
Entity
The Room Store
Categories: Furniture & Furnishings
72, Report:
#111313
Posted Date:
Oct 04 2004
Roomstore ripoff DELIVERD A DAMAGED BED SET FOR MY SON Sterling Virginia
I purchased a bed set for my son and it was delivered with a damaged head board, they tried to replace the damaged head board 2 times and each time they were both damaged. I called to repot this and i was told by customer service, that they would replace the headboard, 3 months goes...
Entity
Roomstore
Categories: Furniture & Furnishings
73, Report:
#31782
Posted Date:
Sep 10 2004
Room Store Salesman Bruce lies and pushes his way to get your sale! Mesa Arizona
At the end of August 2002 I went to the RoomStore and was approached by Bruce, the salesperson. He said that he would just let me look around and that if I needed anything, to find him, otherwise he would check with me in a few minutes. I found what I wanted and had Bruce write it...
Entity
Room Store
Categories: Furniture & Furnishings
74, Report:
#103193
Posted Date:
Aug 11 2004
ROOM STORE DELIVERY MEN DROP OFF FURNITURE AND STEAL YOUR POSSESIONS GLEN BURNIE Maryland
This company uses outside contractors to deliver their merchandise to your home and if you leave the room for 5 minutes then they grab what they can and run. Jose Rodriguez and his helper Luis were the culprits in my situation but the county police informed me it happens often.
...
Entity
ROOM STORE
Categories: Furniture & Furnishings
75, Report:
#99434
Posted Date:
Jul 18 2004
Room Store ripoff Faulty merchandise, predatory lending From day one my experience with this store was unpleasant. San Antonio Texas
From day one my experience with this store was unpleasant. The furniture was damaged upon delivery. Even though they repaired the furniture (poor finish quality)it was not repaired well. The store refused to repair the flaws again. I advised the store(both in writing and verbally)if...
Entity
Room Store
Categories: Furniture & Furnishings