101, Report:
#99434
Posted Date:
Jul 18 2004
Room Store ripoff Faulty merchandise, predatory lending From day one my experience with this store was unpleasant. San Antonio Texas
From day one my experience with this store was unpleasant. The furniture was damaged upon delivery. Even though they repaired the furniture (poor finish quality)it was not repaired well. The store refused to repair the flaws again. I advised the store(both in writing and verbally)if...
Entity
Room Store
Categories: Furniture & Furnishings
102, Report:
#41463
Posted Date:
Jun 26 2004
The Roomstore HRS rip-off Winchester Virginia
Unfortunately I am only now reading all of these complaints. I purchased a bedroom suite from the Roomstore in 8/01. It took over 4 months to get all the pieces to the bed but finally got it. I then paid off my balance before my one year deadline in 8/02. I then proceed to call ...
Entity
The Roomstore, HRS
Categories: Furniture & Furnishings
103, Report:
#82442
Posted Date:
Apr 21 2004
The Roomstore ripoff Poor Customer Service what a bunch of liars Phoenix Arizona
My wife & I purchased a 3 tower entertainment center, sofa & loveseat August 28th, 2003. (The majority of the complaint is regards to the entertainment center). The items were to be delivered on September 13th. There was a problem with the sofa, and so it had to be rescheduled.
...
Entity
The Roomstore
Categories: Furniture & Furnishings
104, Report:
#81864
Posted Date:
Feb 26 2004
The Roomstore Ripoff Refuses to repair furniture delivered with damage San Antonio Texas
My husband and I purchased a couch, loveseat, chair and ottoman from The Roomstore in September. We have paid nothing for it as there is no interest and no payments until April 2005.
It was delivered to my mother's address in Devine, TX shortly after the purchase. My mom was ther...
Entity
The Roomstore
Categories: Furniture & Furnishings
105, Report:
#80723
Posted Date:
Feb 17 2004
The Roomstore ripoff lies, cheats and rips you off, and is approved by Carrie Monaco, head of customer service Phoenix Arizona
Back in Oct. of 2003 I placed a special order for a $3000.00 sectional. The salesperson called the manufacturer to make sure it could be oredered in the color and the fabric that I wanted. We were assured that we would have this piece of furniture the week before Christmas. When the...
Entity
The Roomstore
Categories: Furniture & Furnishings
106, Report:
#79718
Posted Date:
Feb 09 2004
The RoomStore Questionable practices Richmond, Virginia
I went into the store on 2-7-04 to purchase a china cabinet, the salesman (who also told me he was the manager the week before when I went in) told me that the last one (the floor model) was just sold yesterday and they have been dropped, but he knew there was another one at the Mid...
Entity
The RoomStore
Categories: Furniture & Furnishings
107, Report:
#79529
Posted Date:
Feb 07 2004
The Roomstore Furniture And Accessories ripoff, dishonest, run-a-round, fraudulent warranty, What seems to be a simple delivery has become an outrageous task! Phoenix Arizona
All Buyers be aware!
I have enjoyed the friendly sales staff at both the Chandler and Mesa locations. Due to their helpful personalities and the cost of furniture, I have made multiple purchases from The Roomstore in the past several years.
Typically, when I call with questio...
Entity
The Roomstore
Categories: Furniture & Furnishings
108, Report:
#75117
Posted Date:
Dec 17 2003
Roomstore ripoff! The salesperson lied to us. Chandler Arizona
We were cheated by the roomstore salesman. Since the store is going to close, they sell the left items by lying to customers. We were told the floor sample of mattress set was just out of stock for two weeks and a half. The box spring was hidden in the bed so that we couldn't see th...
Entity
Roomstore
Categories: Furniture & Furnishings
109, Report:
#74402
Posted Date:
Dec 08 2003
The Roomstore sells defective furniture and denies warranty. Ripoff! Chantilly Virginia
I bought Roomstore furniture totaling a little over $5000.00 in November '02 and delivered December 3rd 2002. We also purchased the fabric and woodcare warranties based on my experience in the past with unscrupulous vendors and b/c of the amount of purchase.
At the time of del...
Entity
The Roomstore
Categories: Furniture & Furnishings
110, Report:
#72461
Posted Date:
Nov 19 2003
The Roomstore Ripoff! Manager was nasty insulting me and rudely attacking my intelligence. Baltimore, Catonsville, Maryland
I wished I had read about the roomstore. I bought a sofa and love seat and three lamps. The lamps were damaged. I spoke with the manager who attacked my intelligence, cursed me out, and wonder what type of business person I am since they slid in the information on what they do wh...
Entity
The Roomstore
Categories: Furniture & Furnishings
111, Report:
#68429
Posted Date:
Oct 07 2003
Roomstore ripoff fraudulent warranty fabric protection dishonest sales Manassas Virginia
In September of 1998, I purchased a living room set from The Roomstore and, on the advice of the sales associate (Allan Ghodsi-Ardebi), purchased a fabric protector warranty for $147. What made me agree to it was the sales associate's promise that if I didn't make a claim within 5 y...
Entity
Roomstore
Categories: Furniture & Furnishings
112, Report:
#68147
Posted Date:
Oct 03 2003
The Room Store NO ONE in this company cares about the customer!! DO NOT give them your money!! ripoff Glendale Arizona
My 9 yr old daughter and I were looking to replace her bed, my husband had just passed away and we were needing some change.
We placed our order for a loft bed the end of September of 2002.
The salesgirl told us it was out-of-stock due to a strike with the import laborers and ...
Entity
The Room Store
Categories: Furniture & Furnishings
113, Report:
#67569
Posted Date:
Sep 25 2003
Stainsafe - The Roomstore RIPOFF - Tech's sent to repair damage beyond recognition Palm Beach Gardens Florida
We purchased a 3 piece leather furniture set from The Roomstore in 1999, we also were talked to buying the warranty. They made it sound like they would repair anything. We were given a cleaning kit from Stainsafe, which included an ink remover.
We had a tiny little ink stain on ...
Entity
Stainsafe - The Roomstore
Categories: Warranty Companies
114, Report:
#43302
Posted Date:
Jul 26 2003
THE ROOMSTORE RIP-OFF THE BUSINESS THAT DOSEN'T GIVE A DAMN LIARS RIGHT HAND DOES NOT KNOW WHAT THE LEFT HAND IS DOING OR LYING ABOUT GLEN BURNIE MARYLAND
Purchased home 12/11/02 went to The Roomstore found furniture my husband loved that we had not seen anywhere else. Paid in full for it that day. Told by the salesman we would have it January 11, 2003, maybe sooner but by then (note: read your reciept if it does not have a delivery...
Entity
THE ROOMSTORE
Categories: Home & Garden Stores
115, Report:
#60895
Posted Date:
Jun 17 2003
The Roomstore ripoff No apology for poor customer service They are the rudest bunch I've ever seen. York Pennsylvania
We explained we wouldn't be home until 4 P.M. to receive our delivery. We were told this wouldn't be a problem and they said if it was they would call.
They showed up at 3:30, and we missed delivery. I called for re-delivery and was treated like garbage, and was not apologize...
Entity
The Roomstore
Categories: Furniture & Furnishings
116, Report:
#9039
Posted Date:
Jun 15 2003
UNFAIR CREDIT PRACTICES OF HRS USA (Roomstore & Best Buy) SCAM *Rebuttal roomstore manager
We bought a furniture from roomstore, with no interest-no monthly for one year. The cost was $1,500. Since we signed an agreement, we expected that at the end of the term HRS will demand full payment of the unpaid balance-because that's our contract. Well, that's not the case. ...
Entity
HRS Household Services - Roomstore/Best Buy
Categories: Department & Outlet Stores
117, Report:
#57257
Posted Date:
May 17 2003
Room Store ripoff on 18th Century Style Bedroom Set Westminster Maryland
In November of 2001 we purchased the 18th Century style cherry veneer finish bedroom set. Here we are only 18 months later and 8 1/2 months pregnant laying face first on the bedroom floor at the headboard because the bed completely snapped into two pieces.
When my husband call...
Entity
Room Store
Categories: Furniture & Furnishings
118, Report:
#55550
Posted Date:
May 03 2003
RoomStore Furniture Poor customer service fraudulent ripoff business Fredericksurg Virginia
I will preface this complaint by stating the Staff at RoomStore Furniture was very professional and accomodating when I was in the store, it's the service afterwards that wasn't.
I was relocating from Florida to the Northern Virginia area and decided to purchase a new living room...
Entity
RoomStore Furniture
Categories: Customer
119, Report:
#51843
Posted Date:
Apr 07 2003
Roomstore HRS Billing Errors Are Intentional And Difficult to Resolve-Class Action Lawsuit Should be filed Fredericksburg Virginia
My husband and I purchased some bedroom and living room furniture from the Roomstore in Fredericksburg, VA. We opted for the no interest for 12 months deal available when using a Roomstore credit card (handled through HRS). The store employees were friendly and professional.
Our ...
Entity
Roomstore HRS
Categories: Furniture & Furnishings
120, Report:
#49690
Posted Date:
Mar 18 2003
The Room Store Rip-off My husband & I bought furniture from The Room Store & it was not delivered when promised & when it finally was the leg on the love seat was broken Scottsdale Arizona
My then fiance bought a livingroom set from The RoomStore. It was to be delivered on 02/25/03 just in time for the wedding reception that we planned on having at our home.
We received a confirmation call for the furniture delivery. But on the day before it was to be delivered we ...
Entity
The Room Store
Categories: Furniture & Furnishings
121, Report:
#46827
Posted Date:
Feb 25 2003
Roomstore the ripoff business that doesnt give a dam York Pennsylvania
I ordered furniture for my son's room--it was a whole bedroom set. I went there because it looked like quality furniture for reasonable prices. However, what I got was damaged furniture at high prices.
When they arrived the first time with the furniture. Every single piece was...
Entity
Roomstore
Categories: Department & Outlet Stores
122, Report:
#46304
Posted Date:
Feb 21 2003
Household Retail Services un-founded ripoff charges Wilmington Delaware
I had an account with hrs/roomstore. I paid off the account in february 2002 and closed the account so no more purchases can be made.I received a bill in december of 2002 saying i made a charge on 12-2-02 of $479.
I made a call to them and told them the story and the operator ag...
Entity
Household Retail Services
Categories: Corrupt Companies
123, Report:
#45923
Posted Date:
Feb 19 2003
The RoomStore flat out evil dirt bag rip-off scam con artists Waco Texas
Here is a Copy of the letter which explains the situation. I have a rather horrible experience to share with you. I went to Patriot Furniture on 2/13/03 with the intentions of buying a Couch with 2 recliners. We dealt with a pleasant gentleman at Patriot who showed us the advanta...
Entity
The RoomStore
Categories: Furniture & Furnishings
124, Report:
#30821
Posted Date:
Feb 03 2003
The Roomstore Deceptive Advertising Discrimination Fraud Plano Texas
September 23, 2002
Mr. Donald Shaffer
President, CEO, COO
Heilig-Meyers Company
12560 West Creek Parkway
Richmond, VA 23238
Mr. Shaffer:
This letter is in reference to an incident which occurred Saturday, September 21, 2002 at The Roomstore located at 3305 North Central...
Entity
The Roomstore
Categories: Furniture & Furnishings
125, Report:
#37686
Posted Date:
Feb 01 2003
The Roomstore Warranty Rip Off the business Lewisville Texas
I purchased a Simmons Pillowtop bed in January 2001 from the Roomstore in Lewisville, Texas. The salesman stated that the mattress has a 10-year warranty against sagging.
On December 3, 2002 a representative came to my home to inspect the mattress. He measured the sags and took...
Entity
The Roomstore
Categories: Furniture & Furnishings