126, Report:
#375135
Posted Date:
Feb 02 2009
Best Buy Geek Squad I had a cracked LCD sent for repair and they replaced hard drive Paramus New Jersey
I dropped of a lap top that had a cracked screen. I had purchased an extended warrantee. When dropping off the laptop they suggested they run a diagnostic. The noted the contract that it was in for a cracked LCD and contact the customer if there was a problem with the hard drive....
Entity
Best Buy
Categories: Computer Service & Repair
127, Report:
#300089
Posted Date:
Jan 29 2009
Best Buy Geek Squad Best Rip-off Geek Squad Boulder Colorado
A couple of weeks before the end of the fall semester at CU Boulder, my daughter's laptop failed. The error indicated that an operating system could not be found. My distraught daughter called me and I send her to the Best Buy in Boulder.
After seven days and $185, they told ...
Entity
Best Buy Geek Squad
Categories: Computer Service & Repair
128, Report:
#415886
Posted Date:
Jan 25 2009
Best Buy- Geek Squad Deceptive Squad. Bad tech support. Springfield Oregon
I can not believe how bad the Best Buy tech support is. I sold my laptop to a friend of mine. It came up recently with some boot issues. I checked it out for her and let her know I thought it was the hard drive that needs replaced. It was still under warranty so she took it into Bes...
Entity
Best Buy- Geek Squad
Categories: Computer Stores
129, Report:
#412172
Posted Date:
Jan 25 2009
Geek Squad- Best Buy Repairing my Laptop NIGHTMARE!! Beware of Best Buy and Geek Squad!! Birmingham Alabama
Where do I even begin with this company? 1000s of reports have been filed to BBB in all states and many investigations have been launched by Attorney General's in over 30 states.
So let me tell you shortly about my story. My laptop has the 3 year PSP Service plan which covers ...
Entity
Geek Squad- Best Buy
Categories: Computer Manufactures
130, Report:
#412687
Posted Date:
Jan 16 2009
Best Buy Co., Inc. Geek Squad Extended Warranty Service Failures and Excuses Nationwide
I called Best Buy @ 888-237-8289 on December 12, 2008 to schedule service on a washing machine in the week prior to Christmas and was scheduled for service Thursday, December18, 2008. The technician determined that he needed to order some parts to make the repair. He informed my m...
Entity
Best Buy - Geek Squad
Categories: Warranty Companies
131, Report:
#404683
Posted Date:
Jan 15 2009
Best Buy Geek Squad - Poor Service, Didnt repair as promised Gilbert Arizona
I purchased a laptop from Best buy & bought the extended warranty, accidental damage protection plan. This was supposed to cover anything that goes wrong with the laptop for 3 years from the purchase date.
I took my 1 year old laptop in for repair after my dog chewed through the...
Entity
Best Buy - Gilbert Az
Categories: Communications & Networking
132, Report:
#412362
Posted Date:
Jan 15 2009
Best Buy Geek Squad TV Repair Best Buy Black Tie Protection is a Fraud! Columbia Internet
My brand new 46 inch Samsung TV was purchased from Best Buy in Columbia SC on 22 OCT 08. On 30 DEC 08 my TV screen's picture flickered out and I was left with only sound and a very faint backlight.
After calling 1888BESTBUY and talking to a Geek Squad TV Repair agent, she was una...
Entity
Best Buy Geek Squad TV Repair
Categories: Television Parts & Services
133, Report:
#406938
Posted Date:
Jan 06 2009
Best Buy Geek Squad $299 to fix my computer and didn't!!! St Louis Missouri
11/12/08 the Geek Squad came out to fix my computer because I could not sign in or anything! So the tech tells me that he had to completely strip it. The cost to me $299. I guess that's what he did because it seemed to work slightly for a few days but nothing like it did before. The...
Entity
Best Buy Geek Squad
Categories: Computer Service & Repair
134, Report:
#407647
Posted Date:
Jan 04 2009
Best Buy Geek Squad Windows Vista Optimization or optimizer Miami Florida
Traveled to Best Buy on 04/25/2008 after seeing a advertisement for a laptop/notebook computer for $499.99 but all 3 stores in the area had already optimized every single laptop offered for sale at this price for an additional $29.99 with no choice not to have this optimization done...
Entity
Best Buy Geek Squad
Categories: BBB Better Business Bureau
135, Report:
#396043
Posted Date:
Dec 11 2008
Best Buy / Geek Squad Geek Squad is comprised of incompetents Whitehall Pennsylvania
We had purchased a 50in Plasma television which was to be delivered and set-up by the Geek Squad. Although they were prompt in calling our home to arrange the date, they never showed. In calling them during the afternoon time slot that was supposed to be the delivery time, the acc...
Entity
Best Buy / Geek Squad
Categories: TVs & VCRs
136, Report:
#386218
Posted Date:
Nov 16 2008
Geek Squad Best Buybest Buy took my money for service plan but are unable to fix computer just keep taking it back and back and back and back Garnergarner North Carolina
I purchased a service plan with computer so far a waste of time and money. The thing locked up and would do nothing when turned on just show a screen saying windows could not open properly. When droped off the person I showed the problem to said the mother board needed to be replace...
Entity
Best Buy
Categories: Computer Service & Repair
137, Report:
#387994
Posted Date:
Nov 14 2008
Best Buy Geek Squad TV repair service - or is it? Sacramento California
I was lucky enough to receive a 32 inch Sharp Aquos LCD tv as a wedding gift from my dad, who also purchased the 4 year service aggreement from the Geek Squad. The screen on the tv started going black, but I could still hear the sound so I thought it was the cable company. After 2 c...
Entity
Best Buy Geek Squad
Categories: Television Parts & Services
138, Report:
#388854
Posted Date:
Nov 11 2008
Best Buy Geek squad Service Order Champaign Illinois
(1) service order my computer was freezes up at startup got it back in 3 week's the had to put a new motherboad in my pc
(2) service order my computer had to be work on the dvd drive stop working and the hdd is giving imminent failore message and was sent out in 3 week.
got a call...
Entity
Best Buy
Categories: Audio & Electronics Shops
139, Report:
#388247
Posted Date:
Nov 05 2008
Best Buy - Phoenix Clueless Geek Squad Phoenix Arizona
I had a year old Hewlett- Packard PC that I didn't have time to tinker with myself after it broke. So I figured I would give Geek Squad a try. After taking a week to get back to me, they said they had no idea what was wrong with the system. I paid my $60 service fee (could have b...
Entity
Best Buy - Geek Squad
Categories: Computer Service & Repair
140, Report:
#211094
Posted Date:
Oct 13 2008
Geek Squad, Best Buy ripoff, scam. thieves, ARE YOU KIDDING ME?? Flint Michigan
I was having issues with my parents computer.. called geek squad.. dundundun- said we had viruses, debugged the computer then fried, literally fried the mother board.. That will be $250 sir. Geeks, no how about jerks! I would love to make money to destroy things... he said there w...
Entity
Geek Squad Best Buy
Categories: Computer Service & Repair
141, Report:
#376187
Posted Date:
Sep 30 2008
Geek Squad Best Buy N No customer service, lies and deceipt New York City New York
I have had a terrible experience with this company. I brought my desktop into geek squad over 3 weeks ago. I was promised that the computer would be returned within 10-12 days. At day 9 I called the store to confirm my computer would be ready. Unfortantely they did not pick up t...
Entity
Geek Squad Best Buy
Categories: Audio & Electronic Retail Stores
142, Report:
#375987
Posted Date:
Sep 25 2008
Best Buy Geek Squad Rip off artist retard squad Minnesota Minnesota
Retard squad
My laptop has been in repair for 56 days with no end in sight. They keep repairing the wrong thing!!!!!! When I call customer care they tell me basically screw you we will finish when we finish. Should I take this to small claims court? I freelance and I lost two jo...
Entity
Best Buy Geek Squad
Categories: Computer Service & Repair
143, Report:
#322491
Posted Date:
Sep 15 2008
Geek Squad - Best Buy Don't Ever Purchase A Service Plan From this Company Ocoee Florida
I purchased a Desktop Computer from Best Buy in 2005 and for some stupid reason I also purchased an in home service plan from the Geek Squad. Up until recently the computer worked fine but now that I am having a monitor issue I am finding it impossible and very frustrating to get t...
Entity
Geek Squad - Best Buy
Categories: Miscellaneous Electronics
144, Report:
#330607
Posted Date:
Sep 05 2008
Best Buy/GEEK SQUAD: Sam Nelson-store Manager; Justin Carter-Dept. Manager; Abel Cedeno, Took The Repair Order; Erin Mack, Called To Tell Me That My unit Was Fixed.Best Buy/ GEEK SQUAD They called it a DESTRUCTIVE RESTORE. They may be RESTORED. I am nearly DESTROYED. Spartanburg South Carolina
Monday, April 28th, 2007---my computer would not boot up. Instead I got a strange message apologizing for the inconvenience.
I am 60 years old, and easily intimidated by computer glitches.
GEEK SQUAD seemed to offer some help.
The man at the counter was friendly and patien...
Entity
Best Buy/ GEEK SQUAD
Categories: Computer Service & Repair
145, Report:
#369464
Posted Date:
Sep 03 2008
Geek Squad (Best Buy) Geek Squad, Glorified Quacks Fairfax Virginia
I had the misfortune of taking my laptop to Best Buy's Geek Squad at Fairfax, VA on August 01, 2008, having earlier taken out an extended warranty on the equipment. Apparently, the battery wouldn't charge, not even after I bought a new one. I received Geek Squad's first response s...
Entity
Geek Squad (Best Buy)
Categories: Computer Service & Repair
146, Report:
#368808
Posted Date:
Sep 01 2008
Best Buy - Gateway Best Buy Geek Squad non existant customer service and either does Gateway after I bought laptop with no audio card Bellevue Washington
I bought a Gateway laptop in March from Best Buy. I hestitated about getting Gateway but was assured that it is a great company and then getting Vista was A HUGE MISTAKE!! I never have had audio on it and it seems the driver for the audio was never on the computer. I took it into Be...
Entity
Best Buy - Gateway
Categories: Sales People
147, Report:
#365807
Posted Date:
Aug 22 2008
Best Buy Geek Squad Manufacturer's Warranty Repair Geek squad waited 3 weeks before shipping my computer to HP. Then the desktop tower was received with damage Lafayette Indiana
My computer was not reading/writing cd/dvds. A minor problem, but I had only purchased the tower 2 months prior to this, so I decided to ship it to HP while it was under the 1 year MFG warranty.
I turned my desktop tower over to GS and went on vacation. 3 weeks later I called...
Entity
Best Buy Geek Squad
Categories: Audio & Electronic Retail Stores
148, Report:
#341507
Posted Date:
Aug 20 2008
Best Buy Geek Squad are a bunch of geeks! Leesburg Virginia
On June 9, 2008, I took my computer -a Dell - serial number CGFB611 - to have data recovered after it had crashed. The person taking my order told me that there would be no problem and I should pick up the disk and the computer on June 12, 2008. They charged me 99.00 in advance.
...
Entity
Best Buy
Categories: Computer Stores
149, Report:
#241023
Posted Date:
Aug 19 2008
Best Buy Geek Squad Beware of the Best Buy's Geek Squad REPAIR department. This could happened to you! ripoff El Cajon California
Jan 28, 2007 I took my Toshiba Satellite to Best Buy, Geek Squad to be repaired.
We had lost our Windows XP program and I wanted it to be repair and recover the hard drive data.
They told me we had The Blue Screen of Death
Price to diagnose was $69.00, OS Install $129.00,...
Entity
Best Buy Geek Squad
Categories: Computer Stores
150, Report:
#356237
Posted Date:
Jul 30 2008
Best Buy - Magnolia Home Theater Department Faulty set-up of Home Theater Waiting 10 days to fix Washington, District of Columbia
I paid nearly $4,000 for a home theater (52 Samsung, PS3, Sony sound system).
I also paid $200 for the installation and set-up.
The set-up took not more than 20 minutes. The operation of the components was not explained or put in a written notation.
The next day the TV di...
Entity
Best Buy
Categories: Audio & Electronic Retail Stores