1, Report:
#1471160
Posted Date:
Jan 10 2019
Georgia Natural Gas Overcharged alpharetta GA
I was a customer of Ga Natural Gas in good standing for 31 years and was on a budget plan of $117.00 per month, My november bill was $176.00 so i called and was told my account had been re assed and that was my new rate which was 1.39 per therm and I had had offers from other gas co...
Entity
Categories: UTILITY
2, Report:
#1466675
Posted Date:
Nov 05 2018
Georgia Natural Gas Failed to Complete Disconnect Request and Kept Billing Atlanta Georgia
After moving out of our home, I requested that the gas be disconnected. I was told it would take a few days and we would receive one final bill. We received it and paid it. But...the next month we got another bill. I called Georgia Natural Gas to resolve what I thought would be a si...
Entity
Categories: Utility Companies
3, Report:
#1460703
Posted Date:
Sep 13 2018
Georgia Natural Gas Fraudulent Promotion Kennesaw Georgia
Georgia Natural Gas was advertising $.579 rate for 6 months plus a $100 Visa gift card. I stayed 2 months past the original 6 months and the rate went up to $1.269. I called to see if I could get a better rate but they said no. I asked if there were any penalties for cancellatio...
Entity
Categories: UTILITY
4, Report:
#1435018
Posted Date:
Mar 19 2018
Georgia Natural Gas GNG poor service for billing practices Kennesaw Georgia
My bills have been more than triple what’s expected for winter. The amounts billed are too high for my budget. I’ve called repeatedly and gotten the same run around about the “cold” winter. At the same time of the cold winter, there were long periods of time where there was ...
Entity
Categories: Propane and gas
5, Report:
#1244811
Posted Date:
Jul 28 2015
Georgia natural gas G n g Disconnected my services after my $43 bill was paid in full directly to them then charge me $60 to reconnect my services Georgia
As a new resident of Georgia I went with Georgia natural gas for my services my bill was $43 due on the 19th which was a Monday I paid the bill in full on Friday the 24th and I have a confirmation number I paid the money directly to them on Monday the 27th day they disconnected ...
Entity
Categories: Utility Companies
6, Report:
#1186085
Posted Date:
Oct 31 2014
georgia natural gas co atlanta gas light made payment 6:14 on 10/29/2014 was told gas srevice would not be interupted. On 10/30/2014 at 7:300 got home gas service was off,had been disconnected. And was told since on prepay. Had to pay the bill which was due on 11/22/2014. Called and made novemberr payment today 10/31/2014. was told could not have service reconnected until 11/04/2014. explaned have 3 children at home and have only gas heat and cook stove. and needed service back on today. and was told last night it could be reconnected today. thats 2 things that i was told by company reps. that were basically a lie. it is going to be in the low 30 degrees tonight and tommorrow . and the youngest child has a severe cold and is asmatic. Basically told sorry . even explained to supivisor. this is unexceptable and the lowest form of fraud and bad customer service i have ever heard of. suppose to have someone from corparate call but almost 4;30 and no call. Kennesaw Georgia
Had Gas service disconnected over 24 hrs after bill was paid. Was told by company rep. that would not be disconnected. When called back was told sorry since I was a prepaid customer would have to pay next months bill but could have turned back on even though was told would not be ...
Entity
Categories: Utility Companies
7, Report:
#1129416
Posted Date:
Mar 09 2014
Georgia Natural Gas - Mike Braswell President - Keith Gallager Director Marketing Georgia Natural Gas changed our introductory fixed rate plan to a monthly variable rate without notifying us. Atalnta Georgia
Georgia Natural Gas changed our introductory fixed rate plan to a monthly variable rate without notifying us. We paid a higher variable rate for many months. Georgia Natural Gas (GNG) would not adjust our bill. The service is horrible. Since Nov 2012, I counted 335 Georgia Public S...
Entity
Categories: Utility Companies
8, Report:
#1101643
Posted Date:
Nov 23 2013
Georgia Natural Gas Watch your THERM charge!! Atlanta Georgia
I have been a customer of Georgia Natural Gas for more than twenty years for a business and for residential service, never missed or late with a payment. I just learned they have been charging me more than three times the going rate per therm for natural gas. One assumes you are...
Entity
Categories: Utility Companies
9, Report:
#833448
Posted Date:
Apr 03 2012
Georgia Natural Gas Southstar Energy Bad Class Action Settlement - Only the lawyers win! Atlanta, Georgia
Ga. Natural gas has issued a notice of a class action settlement that only protects the lawyers. They have agreed to create a claims made fund up to $11.5 million. That means they only have to pay the consumers who go on line or mail in a form that will take longer to fill out than ...
Entity
Categories: Utility Companies
10, Report:
#690388
Posted Date:
Feb 03 2011
Georgia Natural Gas Disconnected Service after Bill was paid and was 8 days later before service was restored. Atlanta, Georgia
Im placing this report in regards to issues that Georgia Natural Gas needs to resolve.On 1/28/11 I made a payment on a past due balance.I accept responsibility that I was late on the bill, but due to unforeseen circumstances I could not make payment until 1/28/11.I used Georgia Natu...
Entity
Categories: Utility Companies
11, Report:
#662118
Posted Date:
Nov 15 2010
Georgia Natural Gas Unethical Behavior, Misleading Information, False Advertisemt, Poor Communication that Caused Health Concern. Kennesaw, Georgia
I moved into a new home earlier this month. I choose Georgia Natural Gas as a service provider to heat my home. After waiting on hold, I gave them all of my credit information, personal contact information, and after I selected a plan, they informed me that my service could be turne...
Entity
Categories: Utility Companies
12, Report:
#307926
Posted Date:
Feb 11 2008
SCANA Deceptive billing on fixed rate natural gas plans Marietta Georgia
I had a very bad experience with Scana that any customer should be aware of. Their natural gas pricing policies are very deceptive and cost me $50 on my last bill. Their pricing practices are presently under investigation by the Public Service Commission, but I doubt I will get my...
Entity
Categories: Utility Companies
13, Report:
#181263
Posted Date:
Mar 15 2006
Scana Energy Ripoff Threatening customers with false overdue letters for switching to different provider- Columbia South Carolina
I used to be a customer of Scana Energy for my home heating Gas. Recently I switched to Georgia Natural Gas. Now Scana is upset with me and trying to intimidate me. I got a final bill for $49.23 on March 9th. And it is due on March 16 2006.
I got a threatening letter on March 13...
Entity
Categories: Fuel Companies