1, Report:
#351269
Posted Date:
Dec 13 2008
HandsNPaws Sophisticated Alley Worst Customer Service. DO NOT ORDER FROM THIS WEBSITE. PHOENIX,
I ordered a carry-on bag from this website. It wasn't easy to order from and I should of given up then! I really wanted this camo dog carrier bag so I put up with the poorly designed website. I waited weeks for this bag and never received it. I sent an email requesting tracking ...
Entity
HandsNPaws Sophisticated Alley
Categories: Pet Shops & Supplies
2, Report:
#324377
Posted Date:
Dec 13 2008
Handsnpaws A/k/a Sophistication Alley company let me know that they did not have my product and would send me something else. I cancelled oreder. They confirmed cancellation. Then billed my credit card Phoenix Arizona
I orderd a product and was informed via email that they did not have it but would send me soemthing else. I emailed back cancel my order. The company emaikled and confirmed my canealltion. I tried to call at least 20 times to confirm. finally soemone answered the phne and transf...
Entity
Handsnpaws A/k/a Sophistication Alley
Categories: Customer
3, Report:
#305914
Posted Date:
Dec 13 2008
HandsNpaws Sophistication Alley Slow shipping poor quality RUDE!RUDE! RUDE! Rochester Minnesota
I also ha a terrible time with HansNpaws/Sophistication alley.Iorere my product on Jan2 it was a comfort pal puppy with heartbeat Iwanted for a new puppy I was getting.When the prouct hadn't arried 3 weeks later I decided to cancel as I now had the puppy home and still no product.I...
Entity
HandsNpaws Sophistication Alley
Categories: Pet Shops & Supplies
4, Report:
#295040
Posted Date:
Dec 13 2008
HandsNPaws extremely rude customer service not sure if I will receive item ordered Phoenix Arizona
I ordered some dog boots but when they arrived, after carefully opening the package and not allowing the item to touch my dog, it was obvious they were not going to fit my dog.
An e-mail from the company after returning the items, said I did not send an invoice (I did) and that...
Entity
HandsNPaws
Categories: Pet Shops & Supplies
5, Report:
#297495
Posted Date:
Dec 13 2008
Handsnpaws.com, Sophistication Alley Never received Shipment Handsnpaws, Sophistication Alley Internet
Ordered Kitty Kaviar from this site about three months ago and still have never recieved shipment. Tried to contact the site with no success. I would avoid this site. They seem to take the money and not deliver. Not trustworthy!!! Hard to contact.
Sughrue
Oakdale, Pennsylvania...
Entity
Handsnpaws.com, Sophistication Alley
Categories: Employers
6, Report:
#333968
Posted Date:
Dec 13 2008
Sophisticated Alley, LTD Dba Handsnpaws Sophisticated Alley, LTD appears to be a scam Phoenix Arizona
Having placed my order in April, like many others I have not received my order. My credit card was billed on the order date of April 14, 2008. When I complained to Sophisticated Alley on May 14, 2008, I received a curt response to be patient.
I then received numerous emails f...
Entity
Sophisticated Alley, LTD
Categories: Internet Fraud
7, Report:
#289901
Posted Date:
Dec 13 2008
HandsNPaws/Sophistication Alley Incredibly bad customer service, the slowest shipping for the most money I have ever experienced Phoenix Arizona
After researching many websites I purchased incredibly expensive shoes for my new pet Chihuahua anticipating their arrival with much excitement. Granted I paid more for shipping than I would if I purchased shoes for myself and I paid, what the company called a $5 Small Order Proces...
Entity
HandsNPaws/Sophistication Alley
Categories: Pet Shops & Supplies
8, Report:
#251273
Posted Date:
Dec 13 2008
HandsNPaws.com AKA Sophistication Alley Ltd Unbelievably ignorant game playing customer service professional? Mind Blowing emails! Internet
Complaint against: Hands and Paws @ www.handsandpaws.com
I placed an order in the middle of December 2006. I did not receive the order until mid March 2007. 4 months later. The package arrived marked up, the packing slip and plastic cover was torn and I could not read the return ...
Entity
HandsNPaws.com AKA Sophistication Alley Ltd
Categories: Pet Shops & Supplies
9, Report:
#293263
Posted Date:
Dec 13 2008
HandsNPaws - Sophistication Alley WORST CUSTOMER SERVICE AND ENDED UP WITH NO PRODUCT Internet
The day after Thanksgiving, I ordered a dog coat as part of a Christmas present. Never got a notification that the item had shipped, but noticed my credit card had been charged. I contacted them around December 6 and asked about the status.
They responded by simply saying it ...
Entity
HandsNPaws - Sophistication Alley
Categories: Pet Shops & Supplies
10, Report:
#247943
Posted Date:
Dec 13 2008
Sophistication Ally Rude, Offensive, Insulting customer service Ripoff Scottsdale Arizona
The is another listing on this website for this company. I ordered dog booties and after four weeks, received a notice that they were shipped through UPS. It turns out that there was a problem with the shipping address I entered with the order. I called UPS, they said they made t...
Entity
HandsnPaws
Categories: On-Line Stores
11, Report:
#260403
Posted Date:
Dec 13 2008
Sophistication Alley -Handsnpaws.com Ripped Off Phoenix Arizona
Ordered collar on May 30, 2007. Followed their instructions when paying by PayPal, still have not heard a word from them; it is now July 12, 2007. I have made at least 6 attempts to contact them. I am filing with the Arizona Better Business Bureau since they have 2 addresses here...
Entity
Sophistication Alley . -Handsnpaws.com
Categories: Sales People
12, Report:
#234084
Posted Date:
Dec 13 2008
HandsNPaws has serious customer service problems Online Internet
I recently had some trouble receiving merchandise I ordered from this company. Alought my initial communication with them in an attempt to track my order was positive, when I decided to cancel my order based on an offer to do so from one of their customer service reps, the communic...
Entity
HandsNPaws
Categories: On-Line Stores
13, Report:
#248243
Posted Date:
Dec 13 2008
HandsNPaws has been my worst experience in 10+ years of internet shopping for pet products Clifton New Jersey
This is the first complaint I have ever made about a company over many years of internet shopping for pet products.
HandsNPaws was shockingly rude to me with absolutely no provocation except that I asked what the status of my order was, after one month's time. Their on-line syst...
Entity
HandsNPaws
Categories: Pet Shops & Supplies
14, Report:
#199132
Posted Date:
Dec 13 2008
Handsnpaws, Sophistication Alley Astonishingly bad customer service, rude, offensive, dishonest Clifton, Internet
I went to (((a website))) and searched for UV pet tent. Handsnpaws had a good price but I had not ordered from them before. I reviewed their site and read that they had been around awhile and had been on 'The View' I went ahead and ordered the tent on 06/10/2006.
On 06/22/2006 m...
Entity
Handsnpaws, Sophistication Alley
Categories: Computer Mail Order
15, Report:
#245022
Posted Date:
Dec 13 2008
HandsNPaws RUDE and Horrible Customer Service Ripoff Phoenix Arizona
I have spent a lot of money on the internet purchasing items. 1 - I have never come across a company that doesn't have someone to answer the telephone 2 - they have the RUDEST bunch of people I have every had the misfortune of stumbling across.
I put in an order, which they cance...
Entity
HandsNPaws
Categories: Animal Services
16, Report:
#214225
Posted Date:
Dec 13 2008
HandsNPaws Sophistication Alley ripoff Extremely Slow Order Processing and RUDE Customer Service Clifton New Jersey
I placed an internet order for a dog car console carrier on August 17th, 2006. I used regular delivery which is (3 to 15 business days (not including weekends or holidays). I did not need the carrier ASAP and thought 3-15 business days was reasonable. I paid with a credit card and...
Entity
HandsNpaws Sophistication Alley
Categories: Pet Shops & Supplies
17, Report:
#192771
Posted Date:
Dec 13 2008
Handsnpaws Very Rude Customer Service told me to go to h**l Ripoff Internet
I ordered a dog carrier from Handsnpaws and asked it he delivered ASAP. After 10 days, I emailed and asked when it would be delivered. They stated I had selected 15 days to process. I did not.
If they waited 15 days, they would be delivering to an empty address. I sent 4 email...
Entity
Handsnpaws
Categories: On-Line Stores
18, Report:
#128445
Posted Date:
Dec 13 2008
HandsNPaws Internet Pet Supply, Sophistication Alley RIPOFF INSULTING RUDE NASTY CUSTOMER SERVICE Internet
I ordered a $53 dog sweater from HandsNPaws through their website. After 10 days I hadn't heard anything so I tried to find out what the status of my order was. Silly me. What was I thinking? I got back a snippy response. I wrote back and said that if they were going to be smart a**...
Entity
HandsNPaws Internet Pet Supply, Sophistication Alley, Ltd
Categories: Pet Shops & Supplies
19, Report:
#151271
Posted Date:
Dec 13 2008
HandsNPaws Online Store Has Terrible Customer Service And Over Charges For Shipping! Worst online customer service & highest shipping costs!! What a combo!! Shop elsewhere!! New York Internet
I ordered from this internet store many months back and was extremely disappointed :( I shop for everything via the internet because I work very long hours and have always been very pleased with my purchases but this business is HORRIBLE!!! Avoid this store and stick to TRIXIE & ...
Entity
HandsNPaws
Categories: Pet Shops & Supplies
20, Report:
#381160
Posted Date:
Dec 11 2008
HANDSNPAWS ,Handsnpaws are some thieves Chandler Arizona
I live in Switzerland and I have ordered some items for my dog in June 2008.
And I have received nothing AND it is impossible to contact them BUT they took my money.
Beware of this company !!
Lilielilas
s, ArkansasSwitzerland
Entity
HANDSNPAWS
Categories: Pet Shops & Supplies
21, Report:
#330446
Posted Date:
May 04 2008
Hands N' Paws - SOPHISTICATION ALLEY LTD Called me a DIVA and insulted my upbringing after an order inquiry! NASTY emails and lack of professionalism... PHOENIX Arizona
I ordered several items from the website http://www.handsnpaws.com/ and waited patiently for 3+ weeks until I decided to write them an inquiring email. Instead of a polite, professional and reasurring email I got the nastiest and most appalling response !! After reading other repor...
Entity
Hands N' Paws - SOPHISTICATION ALLEY LTD
Categories: Specialty Stores
22, Report:
#326825
Posted Date:
Apr 17 2008
handsnpaws.com - Sophistication Alley yeah more like BaitnSwitch oh and did I mention that their customer support may be mentally unstable? Clifton New Jersey
So not only did HandsnPaws not ship my merchandise (dog booties to help my 3-legged dog), they also wrote an entertaining email back to me when I contested my order which never arrived after 7 weeks. I wrote to them when they refused to send my order to the correct shipping address...
Entity
handsnpaws.com - Sophistication Alley,
Categories: Hobby Shops
23, Report:
#287277
Posted Date:
Nov 28 2007
Sophistication Alley - Hand N Paws - Paws To Go - Sunday Colors Took online order, deducted funds, when questioned re: order they cancelled our order. Phoenix Arizona, Clifton New Jersey
Placed an order for one item online at Hands N Paws.com. Received receipt and verified that $25.40 was deducted from my account. Three weeks later, I sent email questioning when the item could be expected as follows:
[email protected] wrote:
Sender Email:
the o...
Entity
Sophistication Alley - Hand N Paws - Paws To Go - Sunday Colors
Categories: Internet
24, Report:
#260395
Posted Date:
Jul 12 2007
Sophistication Alley -Handsnpaws.com Ripped Off Phoenix Arizona
Ordered collar on May 30, 2007. Followed their instructions when paying by PayPal, still have not heard a word from them; it is now July 12, 2007. I have made at least 6 attempts to contact them. I am filing with the Arizona Better Business Bureau since they have 2 addresses here...
Entity
Sophistication Alley Ltd. -Handsnpaws.com
Categories: Sales People
25, Report:
#256745
Posted Date:
Jun 25 2007
Sophistication Alley - HandsNPaws.com ripoff Does Not Acknowledge Order Cancellation Rude On Phone Does Not Reply When Contacted By Email or Web Form Phoenix Arizona
This company is a one-person boiler room operation most likely operating out of a spare bedroom, which makes EVERY provision possible to NOT be available to handle your requests by email or telephone. READ their Contact page and all of their Policies and you will see that they have ...
Entity
Sophistication Alley - HandsNPaws.com
Categories: Pet Shops & Supplies