- Report: #324377
Complaint Review: Handsnpaws A/k/a Sophistication Alley - Phoenix Arizona
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Author Confirmed
Why?
Handsnpaws A/k/a Sophistication Alley
3219 East Camelback Rd. Ste#824 Phoenix, 85018 Arizona, U.S.A.
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Tell us has your experience with this business or person been good?
Handsnpaws A/k/a Sophistication Alley company let me know that they did not have my product and would send me something else. I cancelled oreder. They confirmed cancellation. Then billed my credit card Phoenix Arizona
I orderd a product and was informed via email that they did not have it but would send me soemthing else. I emailed back cancel my order. The company emaikled and confirmed my canealltion. I tried to call at least 20 times to confirm. finally soemone answered the phne and transfered me to Jill Henderson. I left her am message to confirm cancellation. Surprise "No call back". Now here comes the confiramtion my order was shipped, and credit card billed. I disputed the charge with AMEX. Handsnpaws sent AMEX only their emails and not mine so my disopute was denied.
I have since rebutted to AMEX and filed a complaint with the Better Business Bureau.
Everyone needs to file a complaint with the Better Business Bureau about this company.
ADDRESS: Better Business Bureau
4428 N 12th Street
Phoenix, AZ 85014
Need to go to their website to file on line or get a form to send.
We need to stop the abuse this company is giving the consumers!!!!!
Robin
Jacksonville, Florida
U.S.A.
I have since rebutted to AMEX and filed a complaint with the Better Business Bureau.
Everyone needs to file a complaint with the Better Business Bureau about this company.
ADDRESS: Better Business Bureau
4428 N 12th Street
Phoenix, AZ 85014
Need to go to their website to file on line or get a form to send.
We need to stop the abuse this company is giving the consumers!!!!!
Robin
Jacksonville, Florida
U.S.A.
2 Updates & Rebuttals
Handsnpaws
Phoenix,Arizona,
U.S.A.
Handsnpaws.com - NEW OWNERSHIP
#2REBUTTAL Owner of company
Sat, December 13, 2008
Robin, In August 2008, Morris Investments LLC purchased the websites, www.handsnpaws.com and www.pawstogo.com from Sophistication Alley LLC. The transition was finalized earlier this month. *The transition of www.pawstogo.com should be completed by the end of December '08. My name is Alex Morris. I am the new owner of Handnspaws. My wife and I purchased this business fully aware of the customer service issues associated with the previous owner, Sophistication Alley LLC. We saw this as a challenge that we have eagerly accepted. Over the last three months we have worked diligently to improve customer service, response time and delivery time. Heading up this effort is our director of customer operations - Cassie. Cassie is one of the most positive, helpful and responsible individuals I have ever known. She will personally respond to any email and she does so promptly and professionally. You can reach Cassie at [email protected]. Feel free to leave your phone number and Cassie will call you back. *(We have only been getting all of the handsnpaws emails since November) If you have been wronged by www.handsnpaws.com in the past please contact us and give us a chance to make it right. We will listen to your issue and we will do all we can to help. If you are a new handsnpaws customer or are considering buying from us, please do not be alarmed by the negative reports on this website. While the name of the website is the same, we are a new company with a completely new approach to customer service. In the coming months we will be rolling out some significant changes including a redesigned pawstogo website that will make ordering much easier. We have also launched a BLOG, www.handsnpawsblog.wordpress.com. The BLOG will provide new product updates, showcase beautiful dog models, and provide a forum to talk about our favorite subjects - well dressed dogs. Most importantly, the BLOG will serve as a communication tool for our customers. We look forward to hearing your feedback and ideas! Finally, in March '08 we will begin accepting phone orders. Given the bad publicity handsnpaws has received on this and other sites, I am often asked why I have not changed the name of the company. The fact is, the previous owner did build a strong and viable online company. The domain name, or URL, is very old and well established with the search engines. Changing the URL now would negatively affect search engine rankings and reduce traffic. Therefore, we decided to keep the name handsnpaws with the goal of dramatically improving customer service and operations. We are a family business. In the world of multi-national corporations and big box stores, we will succeed by providing a truly wonderful online shopping experience. This means we will continue to build upon our vast and eclectic selection of hard to find stylish dog clothes and accessories, while providing exceptional customer service for all of our customers. Regards, Alex Morris Owner [email protected] www.handsnpaws.com
Adrienne Shaw
Washington,District of Columbia,
U.S.A.
I totally agree! They are terrible- check out their BBB profile!!!
#3Consumer Suggestion
Fri, April 18, 2008
I totally agree! They are absolutely terrible as their Unsatisfactory Rating on the Better Business Bureau can attest: (((ROR REDACTED))) Seriously, do not order from HandsnPaws aka Sophistication Alley, Ltd. You will be ripped off. CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
