- Report: #305914
Complaint Review: HandsNpaws Sophistication Alley - Rochester Minnesota
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HandsNpaws Sophistication Alley
26164th Ave N.e. Rochester, 55906 Minnesota, U.S.A.
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HandsNpaws Sophistication Alley Slow shipping poor quality RUDE!RUDE! RUDE! Rochester Minnesota
I also ha a terrible time with HansNpaws/Sophistication alley.Iorere my product on Jan2 it was a comfort pal puppy with heartbeat Iwanted for a new puppy I was getting.When the prouct hadn't arried 3 weeks later I decided to cancel as I now had the puppy home and still no product.I wrote to them telling them to cancel as they had not charged my card yet.
They sent me a nasty toned message saying I had ordered when they were closed and sent me conformation that they had billed me and shipped the product.Another week goes by Still no product no shipping conformation from UPS.E-mailed them again then got shipping info from UPS on jan 24, by Jan. 30 still no product. Emailed them AGAIN and then was told it had shipped that day.Here is my final E-mail to them an the reply I recieved(Did get product in torn Damaged package on jan 31 products hearbeat didn't work)
My email:
I dont know why you are being a jerk about this, a happy customer comes back.!I will not order from you again .I have never had this difficulty ordering online before.The product is no longer even anything I need anymore because it took so long to receive.If you were closed you should have made that clear at the time of placing the order.Or not accept orders when you are closed. I am the happy owner of 4 dogs and you have lost any chance of getting anymore of my money as well as anyone I know.
Their reply:
From: HandsNpaws [mailto:[email protected]]
Sent: Thursday, January 31, 2008 2:07 PM
To:
Subject: RE: FEEDBACK: Order 4626 : order still not recvieved
There's nothing about you that's "happy" or made us think we wanted you back. you sound like you have a disability that also affects your reading comprehension because we did say we were closed. Still do actually because we haven't had time to change it. It's always a joke that people with the smallest orders think they have such pull to be bulllies and rude. Lady, the reality check is that we've been in business 7 years, have many celebrity and upscale clients often spending $3k an order. They're the NICEST.We'll never miss you or your stinky attitude. Lol.
AND ISN"T THAT THE KICKER!
Beth
rochester, Minnesota
U.S.A.
They sent me a nasty toned message saying I had ordered when they were closed and sent me conformation that they had billed me and shipped the product.Another week goes by Still no product no shipping conformation from UPS.E-mailed them again then got shipping info from UPS on jan 24, by Jan. 30 still no product. Emailed them AGAIN and then was told it had shipped that day.Here is my final E-mail to them an the reply I recieved(Did get product in torn Damaged package on jan 31 products hearbeat didn't work)
My email:
I dont know why you are being a jerk about this, a happy customer comes back.!I will not order from you again .I have never had this difficulty ordering online before.The product is no longer even anything I need anymore because it took so long to receive.If you were closed you should have made that clear at the time of placing the order.Or not accept orders when you are closed. I am the happy owner of 4 dogs and you have lost any chance of getting anymore of my money as well as anyone I know.
Their reply:
From: HandsNpaws [mailto:[email protected]]
Sent: Thursday, January 31, 2008 2:07 PM
To:
Subject: RE: FEEDBACK: Order 4626 : order still not recvieved
There's nothing about you that's "happy" or made us think we wanted you back. you sound like you have a disability that also affects your reading comprehension because we did say we were closed. Still do actually because we haven't had time to change it. It's always a joke that people with the smallest orders think they have such pull to be bulllies and rude. Lady, the reality check is that we've been in business 7 years, have many celebrity and upscale clients often spending $3k an order. They're the NICEST.We'll never miss you or your stinky attitude. Lol.
AND ISN"T THAT THE KICKER!
Beth
rochester, Minnesota
U.S.A.
1 Updates & Rebuttals
Handsnpaws
Phoenix,Arizona,
U.S.A.
NEW OWNERSHIP - www.handsnpaws.com
#2REBUTTAL Owner of company
Sat, December 13, 2008
Beth, In August 2008, Morris Investments LLC purchased the websites, www.handsnpaws.com and www.pawstogo.com from Sophistication Alley LLC. The transition was finalized earlier this month. *The transition of www.pawstogo.com should be completed by the end of December '08. My name is Alex Morris. I am the new owner of Handnspaws. My wife and I purchased this business fully aware of the customer service issues associated with the previous owner, Sophistication Alley LLC. We saw this as a challenge that we have eagerly accepted. Over the last three months we have worked diligently to improve customer service, response time and delivery time. Heading up this effort is our director of customer operations - Cassie. Cassie is one of the most positive, helpful and responsible individuals I have ever known. She will personally respond to any email and she does so promptly and professionally. You can reach Cassie at [email protected]. Feel free to leave your phone number and Cassie will call you back. *(We have only been getting all of the handsnpaws emails since November) If you have been wronged by www.handsnpaws.com in the past please contact us and give us a chance to make it right. We will listen to your issue and we will do all we can to help. If you are a new handsnpaws customer or are considering buying from us, please do not be alarmed by the negative reports on this website. While the name of the website is the same, we are a new company with a completely new approach to customer service. In the coming months we will be rolling out some significant changes including a redesigned pawstogo website that will make ordering much easier. We have also launched a BLOG, www.handsnpawsblog.wordpress.com. The BLOG will provide new product updates, showcase beautiful dog models, and provide a forum to talk about our favorite subjects - well dressed dogs. Most importantly, the BLOG will serve as a communication tool for our customers. We look forward to hearing your feedback and ideas! Finally, in March '08 we will begin accepting phone orders. Given the bad publicity handsnpaws has received on this and other sites, I am often asked why I have not changed the name of the company. The fact is, the previous owner did build a strong and viable online company. The domain name, or URL, is very old and well established with the search engines. Changing the URL now would negatively affect search engine rankings and reduce traffic. Therefore, we decided to keep the name handsnpaws with the goal of dramatically improving customer service and operations. We are a family business. In the world of multi-national corporations and big box stores, we will succeed by providing a truly wonderful online shopping experience. This means we will continue to build upon our vast and eclectic selection of hard to find stylish dog clothes and accessories, while providing exceptional customer service for all of our customers. Regards, Alex Morris Owner [email protected] www.handsnpaws.com
