1, Report:
#1497640
Posted Date:
Jul 16 2020
SAMSUNG REPAIR CENTER,RSI Pricing change Plano Texas
I called Samsung about a damaged device. I was on the phone with a female rep for an hour and completely explained my problem with the phone. The rep told me that the phone is under warranty and there would be no charge to fix it... it would take about a week. She sent me an email t...
Entity
SAMSUNG REPAIR CENTER,RSI
Categories: electronics
2, Report:
#1444318
Posted Date:
May 23 2018
Samsung Samsung Customer Service and/or UPS Shattered My Phone!! Mcallen Texas
I sent my S8 (phone) to Samsung Customer Service in March for a software problem (phone started to continually reboot itself in a loop) [ticket 4147371661]. Somewhere between the time that I shippped the S8 and two weeks later when they acknowledged receiving it, the back cover had ...
Entity
Samsung
Categories: Mobile Device
3, Report:
#1441833
Posted Date:
May 07 2018
Samsung Electronics Samsung Repair Center, McAllen, Tx Faulty cellphone diagnosis; tried to extort $506 McAllen Texas
Re: Note 4 rebooting, restarting, freezing, not restarting properly, Wake Lock
My Note 4 failed upon System Software update. Never came out of the update, could not get past the red Verizon splash screen. Sent it to Samsung repair in McAllen, TX. The charging port had died ex...
Entity
Samsung Electronics
Categories: Computer Software
4, Report:
#1399608
Posted Date:
Sep 12 2017
Samsung repair center rsi Plano Texas
We had an Samsung S7 that had trouble charging with charging port. It was charging fine with the Samsung round wireless charge. We sent phone because it warped and got hot while charging with cord. This phone was taken to the Samsung center in Best Buy peoria , il. They said i can...
Entity
Samsung repair center rsi
Categories: Cellular Phone Companies
5, Report:
#1392627
Posted Date:
Aug 14 2017
Samsung SAMSUNG REPAIR CENTER,RSI Faulty Cell Phone glass Nationwide
I had my phone for 3 days and dropped it. It hit on the corner and shattered the back. I have never ever broken or cracked a phone before. Ive had the Note 3 for 3 years and I have never had any problems. I was waiting for the Note 7...that was a fail. I said I would wait ...
Entity
Samsung
Categories: Cellular Phone Companies
6, Report:
#1368705
Posted Date:
Apr 20 2017
SAMSUNG REPAIR CENTER,RSI Broke phone and refused to fix it, and kicked me out of warranty. Plano Texas
I sent my Galaxy S7 in to be repaired after the screen went completely black and was unable to see anything. I purchased it on 10/22/16 and it was still under warranty. I could hear it ring and the alarm and everything worked on it. The screen was black that was it. I sent it in on ...
Entity
SAMSUNG REPAIR CENTER,RSI
Categories: Cellular Phone Companies
7, Report:
#1142431
Posted Date:
Jul 09 2014
Samsung Repair Center RSI Repair Services Inc ,Authorized Samsung Service Center, REPAIR CENTER CLAIMING PHONE HAS LIQUID DAMAGE AND IS BEYOND REPAIR PLANO TEXAS Nationwide
samsung authorized repair center also known as RSI which is attached to the executive relations department which ECR will deny has horrible service..nothing but mexicans working there that dont speak anything english. and they dont know how to repair phones. phones always have to be...
Entity
Samsung Repair Center
Categories: Communications & Networking
8, Report:
#1150728
Posted Date:
Jun 04 2014
Samsung Repair Center Plano TX SAMSUNG REPAIR CENTER, RSI Defective phone keeps getting sent back as repaired needs a new motherboard they ignore my descriptions of the problems Plano Texas
I received this phone, a 16 GB Note 2 as a replacement phone under T-Mobile's warranty service. When this phone proved to be defective, T-Mobile support told me to deal with Samsung directly, since it was a new phone. I figured this was just buck passing, but I went with it. How cou...
Entity
Samsung Repair Center Plano TX
Categories: Cellular Phone Companies
9, Report:
#1114909
Posted Date:
Jan 12 2014
Samsung Repair Center sucks - a total liar, it claimed my S4 ‘Liquid Damaged’ Plano Texas
Samsung Repair Center sucks - a total liar, it claimed my S4 ‘Liquid Damaged’The problem I have with my Samsung Galaxy S4 is the tip of the headphone plug was broken and got stuck inside the phone jack. After talking to two Samsung tech supports Jamila and Sharyce, they co...
Entity
Samsung
Categories: Telephones
10, Report:
#1103224
Posted Date:
Nov 30 2013
Samsung Repair Center Warning about Warranty for Galaxy Plano Texas
For work, I use a Galaxy Note 2 through Sprint (SPH-L900TSASPR), which never leaves my house, and rarely leaves my desk. After only a few months, one day I noticed that although it was on the charger the battery level was depleting. On first glance, it appeared that it was charging ...
Entity
Samsung Repair Center
Categories: Cellular Phone Companies
11, Report:
#1092403
Posted Date:
Oct 16 2013
SAMSUNG REPAIR CENTER,RSI Glitch in software update turns into Liquid damaged on PBA components Plano Texas
Repair Status
Ticket Number
current status
service requested date
customer's unit received date
expected repair date
completed date
ship date
tracking no. (to samsung)
1Z6VF6378792854541
carrier name
tracking no. (from samsung)
message from samsung
*10/16/2013/...
Entity
SAMSUNG REPAIR CENTER,RSI
Categories: Cellular Phone Companies
12, Report:
#1065170
Posted Date:
Jul 08 2013
SAMSUNG REPAIR CENTER,RSI LCD screen cracked in direct sunlight. I sent my phone to samsung and they claim it has Liquid damaged on PBA components Plano Texas
Samsung Galaxy S2 LCD screen cracked after being in direct sunlight. I work outside so my phone is with me. Called Samsung to report the defect to the manufacture. The reply i got was it was an extreme weather condition. I complained more and they sent me a repair ticket and ship...
Entity
SAMSUNG REPAIR CENTER,RSI
Categories: Cellular Phone Companies
13, Report:
#1047193
Posted Date:
May 01 2013
Samsung USA My 2,5 months old Samsung galaxy note 2 has problem and Samsung tech said it has liquid damage. I've ever let it contact to water so i sent to Samsung repair team to fix it and they just return the ph Internet, Texas
My two months old Galaxy note 2 didn't charge well so i send to Samsung repair center for repairing. About a week later, they send it back with only the reason BER. I search and found out BER mean Beyond error repair that mean they didn't do anything. They said my phone has liquid d...
Entity
Samsung USA
Categories: Cellular Phone Companies
14, Report:
#884819
Posted Date:
May 18 2012
SAMSUNG REPAIR CENTER sansung infuse 4g PLANO, Texas
I send my samsung infuse 4G to the repair center on plano tx, due to the phone doesnt read my simcard, (sim car tray doesnt hold the sim). so after they check the phone the tech ricky yun said that my phone have liquid damage..... NO NO you lie.... so they want to send my phone back...
Entity
SAMSUNG REPAIR CENTER
Categories: Manufacturers
15, Report:
#782779
Posted Date:
Sep 29 2011
Samsung Samsung Repair Center in Plano, Texas said they repaired my phone but didn't Internet
I purchased a Samsung Galaxy Prevail and within 2 weeks the phone started messing up. While carrying the phone in my case it starts beeping and shows it is charging (has not plugged in to a charger for hours) with a percentage charged. I sent the phone in for...
Entity
Samsung
Categories: Cellular Phone Companies
16, Report:
#611619
Posted Date:
Sep 22 2011
SAMSUNG ELECTRONICS REPAIR SAMSUNG REPAIR CENTER, PLANO TEXAS BLACKJACK II PHONE RETURNED WITH NO EFFORT MADE TO REPAIR HEADPHONE PROBLEM Plano, Texas
Headphones stopped working just before ATT Service contact was up, new smartphone required a $30 extra data fee, Local repairman checked phone, verifying a problem in which the sound was not routed to the headphone jack when headphones were plugged in. but because Samsung disc...
Entity
SAMSUNG ELECTRONICS REPAIR
Categories: Cellular Phone Companies
17, Report:
#468550
Posted Date:
Jul 14 2009
ABC Electronics False Advertising being a certified Samsung Repair Center. East Rochester New York
Their website states ABC Electronics is a certified service center for the repair of more than 30 name brands. One of the brands is Samsung. I brought in a Samsung Blu Ray still under warranty. I was told they can repair Samsung products since they were an authorized service center...
Entity
ABC Electronics
Categories: Miscellaneous Electronics