1, Report:
#1456382
Posted Date:
Aug 13 2018
Sears Holdings Corporation Irresponsible Customer Service Hoffman Estates Illinois
: August 4, 2018 Mr. Edward Scott Lampert Chairman & Chief Executive Officer Sear’s Holding Corporation 3333 Beverly Road Hoffman Estates, Ill. 60179 Reference: A Fiasco On-going Experience Dear Mr. Lampert: I am writing to you as a last resort on a proble...
Entity
Categories: appliance repair
2, Report:
#1419338
Posted Date:
Dec 27 2017
Sears Holdings Corporation Sears They put a hold on $567 and cancelled my online order and wouldn't take the hold off within 24 hours Hoffman Estates Illinois
I attempted to buy a shed from Sears online on 12/25/17 but when the website got to the payment page it was just gray and there was nothing on the page. I attemped to place the order on 2 different computer using 3 different browsers (Google Chrome, Firefox and Microsoft Edge)...
Entity
Categories: Creditcard Fraud Processing, Credit Card Fraud
3, Report:
#1374603
Posted Date:
May 22 2017
Sears Auto Center Sears Holdings Corporation Poor Customer Service / Broke my Rims Provo Utah
I took my car rims and tires to this shop for a simple mount and balance request. The team on site broke my center cap and asked me to take my business elsewhere.
Don
Entity
Categories: Auto Service Stations
4, Report:
#1372247
Posted Date:
May 09 2017
Mr. Gross Overcharge for removing sock from Washing Machine pump Raleigh North Carolina
On April 04 2017 the following was sent to Sears after being overcharged by one of their sent contractor for a sox preventing proper water draining. We have been given the run around and forgotten then run around since.
We are unfortunately been forced to write to you after Se...
Entity
Categories: Home Improvements
5, Report:
#1352588
Posted Date:
Jan 29 2017
Sears mattress, return, refund; BBB Internet
I placed an order for a mattress to a full size bed on sears.com on 11/01/2016. It took me two weeks to receive the mattress. By the time that I had received the mattress, I realized that it was not the correct mattress for my type of bed. When I called Sears about this problem, the...
Entity
Categories: Computer Furniture
6, Report:
#1301030
Posted Date:
Apr 21 2016
SEARS CRAFTSMAN LAWN MOWER NOT NEW PROBLEMS NOT REPLACED OR FIXED WEST CALDWELL NJ NEW JERSEY
'Dear sir.. 'I have decide to purchase a new mower but not from Sears.. ( AFTER 35 YEARS AS A SEARS CUSTOMER )--'I'm 76 years old and I don't like to play games .. 'They tight the Drive Control cable so tight -I couldn't -even pull the handle.. it is not working the gra...
Entity
Categories: Appliances
7, Report:
#1107098
Posted Date:
May 12 2014
Sears Holdings Corporation Ripped off by Sears yet again! Hoffman Estates Illinois
We purchased a Kenmore Elite Oasis He washer/dryer set from Sears back on 08/10/2007. Soon after we purchased it, we started to experience problems with both units, particularly the washer.The sales check #013001260031. Item 26 27072 Kenmore Washer for $946.99 ...
Entity
Categories: Appliances
8, Report:
#1139167
Posted Date:
Apr 16 2014
Sears Holdings Corporation Sears Home I was given false information over the phone in order to get me to purchase a product Hoffman Estates Illinos
My wife requested that I purchase her a new washer and dryer for her birthday. I looked in purchasing the Kenmore Elite HE 3.5 cu white top lop washer/front loading dryer bundle on March 16,2011. I called your customer service department to inquire about your Extended Service ...
Entity
Categories: Department & Outlet Stores
9, Report:
#1077424
Posted Date:
Aug 20 2013
Sears Sears Holdings Corporation Design Defect in Kenmore Elite Wall Oven Hoffman Estates Illinois
Kenmore Elite Wall Oven Failure During Self-Clean CycleIn 2009 we had a home built and following our builder’s recommendations selected Kenmore Elite appliances throughout. We are quite pleased with the majority of our appliances but the built-in oven (Model 790.48033800) ha...
Entity
Categories: Appliances
10, Report:
#1047055
Posted Date:
May 01 2013
Sears Craftsman Tractor a lemon and customer service is terrible! Sears Holdings Corporation Sears Craftsman $3,600 tractor breaks down constantly and Sears Customer Service literally could not care less. HORRIBLE EXPERIENCE! Hoffman Estates, Illinois
I just got the transmission replaced on my 3 yr old Craftsman Revolution model# 28933 and it broke down again after 2 hrs. of usage.
The Sears technician who came to my house told me 90 minutes ago said that the current problem is transmission related AGAIN and he recommends th...
Entity
Categories: Outdoor Furniture & Equipment
11, Report:
#991306
Posted Date:
Jan 04 2013
kmart kmart/sears holdings corporation theft from debit card Hoffman Estates, Illinois
Against my advice, my son purchased items from kmart in December of 2012. Because the clothing that he bought online was of a good quality, he purchased, just this past week, several more items.
What I warned him about was Kmart's habit of 'shooting first' and asking questi...
Entity
Categories: Department & Outlet Stores
12, Report:
#787946
Posted Date:
May 22 2012
SEARS HOME IMPROVEMENT SEARS, HOFFMAN ESTATES 8 DAY KITCHEN RENOVATION IS NOW 15 WEEKS LATER!! Hoffman Estates, Illinois
promised a On 3/19/11 I hired Sears Home Improvement for new kitchen cabinets and countertops for over $20,000. They 100%Satisfaction Guarantee. I went with Sears specifically because I could finance the job and I was told I would have a project coordinator/liaison to handle a...
Entity
Categories: Kitchens
13, Report:
#817954
Posted Date:
Jan 04 2012
Sears Holdings Corporation Delivery Damage Bad Customer Service Hoffman Estates, Illinois
Sears Home Delivery was a horrible experience. The Appliance Delivery person forced a washing machine against the wall with such force that he broke the water pipe in the wall. Now my pipe was broken and my walls and carpeting were all flooded. I spent about $300 f...
Entity
Categories: Appliances
14, Report:
#696580
Posted Date:
Feb 17 2011
Sears Holding Corporation SEARS Failed installation of TV, with negligence, not rectified - but payment taken in full. Burlington, Massachusetts
I paid over $300 to Sears for the installation of a TV. The TV and the wall mount were also purchased at Sears. I booked it on the phone, and they said the installation would include 3 addtional devices, including speakers, as well as the bundling of all wires from the u...
Entity
Categories: Consumer Services
15, Report:
#475377
Posted Date:
Jul 31 2009
Sears Repair Service A&E Not Showing Or Always Late Calls you, been running late all day, but calls late in the day to say showing up later. Hoffman Estates Illinois
I scheduled service for today 07/31/09 from 8AM to 5PM EST. I received a call at 433PM telling me, Ive been running late all day, so I'm calling to let you know that my estimate time of arrival is now after 630PM.
I told him to get here ar fast as he can and get the item looked an...
Entity
Categories: Warranty Companies
16, Report:
#445400
Posted Date:
Apr 21 2009
SEARS Holdings Corporation Appliance installation Hoffman Estates Illinois
I signed and paid for a contract with SEARS to install a dishwasher I purchased from them. The installation date on the contract was for April 4, 2009. We waited most of the day for them ..calling them many times. They did not show up on April 4, 2009. On April 5th, they said they h...
Entity
Categories: Appliances
17, Report:
#408648
Posted Date:
Jan 06 2009
Sears Appliance Repair Overcharge Hoffman Estates Illinois
Edward S. Lampert
Chairman Sears Holdings Corporation
3333 Beverly Road
Hoffman Estates, IL 60179
Mr. Lampert:
On 10 December, Sears serviced our washing machine. After paying $70.86 for a new pump, we were charged another $141.00 (+ $11.63 tax) for labor. This labor took ...
Entity
Categories: Miscellaneous Companies
18, Report:
#372177
Posted Date:
Sep 12 2008
Sears Sears Roebuck Don't use sears KENMORE products. They also provide very bad customer service, watch out for liar salespeople!!! Hoffman Estates Illinois
We are all consumers and only find out about the problems with appliances either by purchasing and/or read some feedbacks from other users, people. Thanks to rippoff report that bring us these information. I wasn't aware of this website until I had a problem with my kenmore washer m...
Entity
Categories: Appliances
19, Report:
#319433
Posted Date:
Mar 19 2008
Sears Holdings Corporation Sent jobs overseas and now thousands are unemployeed Columbus Ohio
Several call centers in the United States have been closed and their jobs have been sent over to the Phillipines. Came in and shut down the office on the same day. No notice/ Only Gave 8 weeks serverence even when there were associates at this location for 20+ years.
They change...
Entity
Categories: Credit Services
20, Report:
#226826
Posted Date:
Dec 22 2006
Sears Roebuck SEARS RIPOFF AND LIES ripoff Hoffman Estates Illinois
I purchased a treadmill from Sears in Henderson, NV for approx $1,000 and purchased a 3 year in home warranty on this treadmill. In Aug.2006, an interactive CD which controls the programs in the treadmill stopped working.
The replacement part has been on back order ever since an...
Entity
Categories: Department & Outlet Stores
21, Report:
#168112
Posted Date:
Dec 16 2005
Sears Holdings Corporation - Aylwin B. Lewis CEO, Poorly designed product ripoff Hoffman Estates Illinois
Following is Letter sent to Sears CEO after repeated attempts to resolve with eschelon of Sears employess:
November 4, 2005
Mr. Aylwin B. Lewis
Chief Executive Officer, President
Sears Holdings Corporation
3333 Beverly Road
Hoffman Estates, IL 60179
Dear Mr. Lewis:
I...
Entity
Categories: Home & Garden Stores