#20
Sat, September 01, 2001
This email is a rebuttal to RipOff #1434. It was sent by Joe Technician at [email protected]. ** Class Action Law Suit against Comp-USA (#1434) They filed the following rebuttal to the above Rip-Off Report: Their email: [email protected] Their name: Joe Technician Their phone number: (877) 520-8324 Their relationship to the company: Supporter Rebuttal: Regarding one component of your complain, specifically about the Approval Process which takes some time on high dollar repairs. The company, when selling an extended service plan, is actually selling a program that is underwritten by an outside firm. Formerly, Warrantech, recently, Voyager. This process is paralleled throughout the industry, and in quite similar the the approvals process used in car insurance. For the most part, you will see a CompUSA repair center receive automatic approval for $250 parts + labor when a proof of purchase has been checked in with the machine, for higher repairs the warranty company (warrantech or voyager) must approve further dollar figures, and in most cases this approval process includes getting 'quotes' for the parts/repair. The process prevents fraudulant claims, and since it is easier to scam a $1000 part than a $4000 car body repair, tends to include more monitoring and double checking during Approvals. I do not like the process myself, I have to tell my customers that I'm waiting for bean-counters to do their job before I will receive a part or replacement computer (by the way, they don't return it unfixed, just replaced if the cost of repair is too high...with the exception of refunding full retail purchase price of the item in the event replacement is not available).P.S. don't by cannon anyway, not going anywhere good making that kind of choice.