- Report: #1503449
Complaint Review: AvasFlowers.net - Newark Delaware
Reported By:
Gr8Gram -
Melbourne, Florida, United States
Submitted:
Updated:
-
Author Not Confirmed
Why?
AvasFlowers.net
200 Continental Drive. Suite 401 Newark, 19713 Delaware, United States
Phone:
(855) 543-6712. (877) 63
Web:
www.AvasFlowers.net
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
AvasFlowers.net AvasFlowers.com Avas Flowers Did Not Deliver Flowers as Purchased for Funeral Service Newark Delaware
Placed order with Avas Flowers via phone for delivery 12/20/20 for memorial service. Delivery and paid for sympathy card delivery never made as reported by deceased person's family.
I called for refund a week later, was persuaded to have order delivered directly to the family home. Order never arrived.
Called Avas 3 days later and demanded a refund again. Agent acted like he couldn't hear me so I "raised" my voice. Told him he either refunded full amount or I disputed charge on my credit card. He mumbled some nonsense about the floral shop canceling the order, order being lost etc. I again demanded a refund, it took about five minutes but he came back with a transaction number.
I will give it a couple of days and follow up with the credit card company whom I expect I will be having to dispute the charge with at that time. Also filing a report with the better business bureau in Newark, Delaware where they are located.
1 Updates & Rebuttals
Sandra
Melbourne,Florida,
United States
Update to Original Report Jan. 2, 2021
#2Author of original report
Sat, January 02, 2021
Avas Flowers has now fully refunded the entire amount of purchase! After the threat of a credit card dispute, and the previous agent had sent me an email stating that the flowers had never been received (Oops major mistake on their part) I now had written proof of them taking money for no goods received. So persistence does pay off. Always use a credit card, never a debit card when placing orders over the internet.
