- Report: #1499575
Complaint Review: BulbHead - NJ Fairfield
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Author Confirmed
Why?
BulbHead
79 2 Bridges Road NJ, 07004 Fairfield, United States
Phone:
855-668-1655
Web:
https://www.bulbhead.com/?utm_source=GoogleAds_Bulbhead&utm_medium=paid-search&utm_campaign=BZZZAAT0
Categories:
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BulbHead Telebrands Attempted to Cancel order and they didn't allow. Claims couldn't find my order NJ Fairfield
On 07/02 I ordered BulbHead Silver Bullet water hose. I attempted to cancel a few days later when my wife told me I had purchased this product several years earlier and it was no good. When I called and gave my order # they couldnt find my purchase, I gave them my email, phone number, name, address and they say they couldnt find and to call back after they billed me. July 25th I received a post card stating that my order would be delayed and if I wanted to cancel contact Bulbhead.
I attempted to cancel again, giving them all the information they requested as above, and they stated they couldn't find my order. On 08/10/2020 I made another attempt to cancel, they claim they couldnt find my order. On 08/14 they charged my CC, and over charged me. I put in a dispute to get the overcharge back. I called bulb head again on 08/14 they still say they cant find my order. On 08/19 I get an email from them stating they are processing my order and they gave me a different order #. I called bulbhead gave them both order numbers and all my personal info again and they couldnt find my order. 08/21 I get an email notification that they are shipping my order, and I called again.
You guessed it they couldnt find my order. 08/27 paypal gave me back the over charge but not refund for my attempt to cance. 09/05 I have received this order I have attempted to cancel for the last several months. Good way not to allow you to cancel. Dont find the order you placed, even though they email, and send a card in mail to you. This is there way of not allowing a cancellation. Terrible business. There policy is if you return an item, now that i have it they will charge a fee. I will see what happens next. Dont trust Telebrands or Bulbhead
