- Report: #1500785
Complaint Review: Centurylink - Monticello Florida
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Author Confirmed
Why?
Centurylink
4134 Monticello, 32344 Florida, United States
Web:
centurylink.com
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Centurylink We are being fraudulently billed for services never provided. Monticello Florida
We relocated to our FL home in late 2018 from the Seattle area. Since that time we have been unable to establish functional internet or phone service at our address via Centurylink (the only landline provider here). After contacting the company repeatedly over months, we finally filed complaints with the FTC and BBB. They both were kind enough to reply and bring a response from Centurylink. We terminated all services with the company in September and thought that things were resolved. We are now receiving duplicate bills from a collection agency, AFNI, in Bloomington, IL!
We have re-initiated contact with the FTC and BBB and sent a protest letter to AFNI re: the fraudulent billing.
We shall see! Bottom line: avoid Centurylink. Online research indicates that they have systemic issues with poor service, fraudulent billing, and shady sales techniques.
