- Report: #1534780
Complaint Review: KDA INC - La Palma CA
Reported By:
Wilson -
West Palm Beach, United States
Submitted:
Updated:
-
Author Confirmed
Why?
KDA INC
4 Centerpointe Dr La Palma, 90623 CA, United States
Phone:
1 (800) 878-4051
Web:
https://kdainc.com/
Categories:
Business Rating:
(1)
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KDA INC Karla Dennis & Associates Misleading sales process La Palma CA
Report Attachments
Upon first engaging with KDA Inc in August of 2024, I spoke with Sharyce about 2023 tax prep filing. We went through the initial consult and when it came down to the pricing question she said it “depends on how long it takes” to file each return. I knew I had 2 business tax returns that had $0 revenue activity because they were just started so it was not going to take long at all. It would be a $750 retainer up front and then based on time, I would get charged the difference. Pretty standard for tax preparation.
Then, when I received the bill after the returns were completed, it ended up costing $1,900 for a return that had 3 line item entries! Upon reviewing the breakdown of the charges, they ended up charging per IRS form generated and NOT per time as Sharyce had initially described.
The final bill showed a $1,500 charge for just the return along with a few other forms that made the total $1,900.
Their engagement contract states they are “unable to provide an accurate quote” (red flag) and that they use only the forms needed, however I was already told that the final charges will essentially be based on time spent by the preparer.
In the below Appendix A section, you will see the initial estimate with the $750 retainer shown and then the final bill that depicts that the standard 1120S document is actually $1,500.
None of that was mentioned that the standard form required was actually twice the cost along with other ancillary forms. They simply state in their agreement that they are “unable to provide an accurate quote”, but if the standard 1120S document is twice their retainer cost, I feel they should have been able to provide something a little more accurate…or come close to it.
Upon speaking with Kameron Dennis, their Client Service Manager (which took almost 2 weeks to get him on the phone) he admitted that their pricing is confusing. So I am sure this has happened to others.
This feels like a typical bait and switch move. BEWARE of using KDA Inc for tax preparation. They also have multiple complaints with the Better Business Bureau about similar situations.
APPENDIX A
