- Report: #1510197
Complaint Review: Orbitz - Chicago Illinois
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Orbitz
Chicago, Illinois, United States
Web:
www.orbitz.com
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Orbitz Non existent customer service...kept my money during pandemic Chicago Illinois
On 1-12-20 four tickets at $801.88, each were bought from Orbitz for flights on Aer Lingus to Ireland. Ireland closed its border on 3-18-20 because of the Covid virus. I began that afternoon trying to get in touch with Orbitz and Aer Lingus who emailed that they were offering vouchers for later travel. We could not go at a later date and I emailed this to the airline. On 5-19-2020 I notified my credit card company that I wanted my money back, maybe they would have better luck getting thru. Within days my credit card company had sided with Aer Lingus and thought we should take the vouchers being offered. Again we could not have gone at a later date. On 8-20-20 I received a message from Aer Lingus: This is an auto-response confirming we have received your refund request and will review it as quickly as possible. On 11-16-20 I received this from AerLingus: As your booking was made through a travel agency, we must ask you to revert to them directly with your claim. I had been trying to contact Orbitz since March 2020 (no joke). I finally posted a horrible review for Orbitz on Facebook in April 2021. On May 6. 2021 I received: We understand that you want to obtain a refund for your flight reservation. We contacted Aer Lingus and they decided not to issue a refund since the ticket validity was already beyond one year. I HAD BEEN TRYING SINCE MARCH 2020 and every time you got thru to Orbitz sometimes waiting 2 HOURS for a human...they would hang up on you. I want my money back from someone. This has to be theft. I think they believe I will just go away. I can not afford to give away money.
