Complaint Review: Premier Ford of Bay Ridge Service - NY Brooklyn

DO NOT COME TO HERE IF YOU WANT YO USE FORD WARRANTY! Go another dealer who can you trust. DONT COME TO HERE EVER they will try to get your money out like crazy and same time to the warranty. They wont allow no repair for FREE. They are the one who get all the benefits NOT You!

Mr. Gary Whitman, the manager, is not transparent, but rather fraudulent, corrupts, lier, robbery, extorsionist, and of course hungry of money!

Let me explain: I tooked my car because I have two recall on my car. I called Ford and explain my situation. They told me to find a Certify Ford Dealer so i found this address but i made a terrible Mistake!!! First, they have hold my car for nearly three weeks and getting the following text message: “ I did not forget about you. still waiting for transmission technician to work on your vehicle. looking at least 1 weeks. I'll keep you posted as soon as I have news for you. Sorry it takes so long. Thank you for your patience and understanding.” When i called after two weeks they told they didnt even started to do a diagnosis, the i asked when this will be done? Then few days later they text me a message they working on it and even send me pic (no visible damages on my car yet)

Then i called on Monday, Tuesday, then finally wed when i got from Gary and he told me: “The vehicle is not driving any more. Not everything is covered under warranty. Jorge is putting together an estimate. Let you know when I have an estimate” then when he finally send me the “ruffly estimate” it was about $4K plus they still charge on the Ford Warranty. Because apparently my car was not drivable in addition to other parts. Because allegadly was other parts not included but i realize why clients flee from this place as they do to everyone who want to use warranty they also make additional unrequest job out of your pocket!

So i told him i WONT repair my car here. Then he demanded then paid my $290 for the diagnosis (should $175) and Warranty covers for this but he still charge. I told him ok i will pick up my car and then pay him. When i got there and looking for my car and start to inspect, my front car was Damaged. I started To take pictures and videos like crazy! Then I went to Gary what is going on with my car why my car this condition, he went outside, then reply i have signed a document (i have never signed this document at all!) that my car have this condition on the car design sheet which i have never got not even in a copy!

I told him that impossible as my mother is a witness how my car entered to this place. So I did not pay $290 for the diagnosis due to they have damage my carnunder their posession and my damages cost more. The refuse To give me my car keys but Thank GOD i have a copy on me. So i went inside my car ,turn on the car and my surprise my car was Drivable so i took my car out of this horrible place and tooked l tooked a video recording as proof. I call aTruck just to make sure because I didnt feel Safe driving my car for what they have sone to my car.

Gary got out and menace to me there what lawyer will defend me that i stole a car? i told him this IS MY CAR and I have all the rights for the reason they have damaged my car and the happened inside his location that may cost over thousands of dollar, and this is my car registered under my name and i told him i will take him To the court! Then he have a cigarette smokying turn around and left! If i was not right he probably call the police but that never ever happen because he knew my car was damage due to declined to repair my car there. I file a FORD Complaint and explain everything what happen. Now HE is under investigation for FRAUD!

Private Mechanic friend checked my car and noticed that the mechanic person at the Ford Dealer who work on my car let water went to the motor when the Ford Mechanic was working on it and spill water. The battery terminal then exceed water and affect the transmission, sensor module, all electrical, and mess up all parts. The Mechanic told me my car breakdown because of this.

When you need go to a dealer for a warranty parts cover, go to a private shop and send the reciept to Ford Recall for reimbursement. make sure take a lots of pictures, videos, in the dealer and make sure reflect the place area. Make sure they give you all documents and document how you car looks in writing, in videos, in pictures before leaving to the dealer. Check their reputation and reviews before making final decision!

 DO NOT COME TO HERE IF YOU WANT YO USE FORD WARRANTY! Go another dealer who can you trust. DONT COME TO HERE EVER they will try to get your money out like crazy and same time to the warranty. They wont allow no repair for FREE. They are the one who get all the benefits NOT You! Mr. Gary Whitman, the manager, is not transparent, but rather fraudulent, corrupts, lier, robbery, extorsionist, and of course hungry of money!

Let me explain: I tooked my car because I have two recall on my car. I called Ford and explain my situation. They told me to find a Certify Ford Dealer so i found this address but i made a terrible Mistake!!! First, they have hold my car for nearly three weeks and getting the following text message: " I did not forget about you. still waiting for transmission technician to work on your vehicle. looking at least 1 weeks. I'll keep you posted as soon as I have news for you. Sorry it takes so long. Thank you for your patience and understanding.” When i called after two weeks they told they didnt even started to do a diagnosis, the i asked when this will be done? Then few days later they text me a message they working on it and even send me pic (no visible damages on my car yet) Then i called on Monday, Tuesday, then finally wed when i got from Gary and he told me: "The vehicle is not driving any more. Not everything is covered under warranty. Jorge is putting together an estimate. Let you know when I have an estimate” then when he finally send me the "ruffly estimate” it was about $4K plus they still charge on the Ford Warranty. Because apparently my car was not drivable in addition to other parts. Because allegadly was other parts not included but i realize why clients flee from this place as they do to everyone who want to use warranty they also make additional unrequest job out of your pocket!

So i told him i WONT repair my car here. Then he demanded then paid my $290 for the diagnosis (should $175) and Warranty covers for this but he still charge. I told him ok i will pick up my car and then pay him. When i got there and looking for my car and start to inspect, my front car was Damaged. I started To take pictures and videos like crazy! Then I went to Gary what is going on with my car why my car this condition, he went outside, then reply i have signed a document (i have never signed this document at all!) that my car have this condition on the car design sheet which i have never got not even in a copy! I told him that impossible as my mother is a witness how my car entered to this place.

So I did not pay $290 for the diagnosis due to they have damage my carnunder their posession and my damages cost more. The refuse To give me my car keys but Thank GOD i have a copy on me. So i went inside my car ,turn on the car and my surprise my car was Drivable so i took my car out of this horrible place and tooked l tooked a video recording as proof. I call aTruck just to make sure because I didnt feel Safe driving my car for what they have sone to my car. Gary got out and menace to me there what lawyer will defend me that i stole a car? i told him this IS MY CAR and I have all the rights for the reason they have damaged my car and the happened inside his location that may cost over thousands of dollar, and this is my car registered under my name and i told him i will take him To the court! Then he have a cigarette smokying turn around and left! If i was not right he probably call the police but that never ever happen because he knew my car was damage due to declined to repair my car there.

I file a FORD Complaint and explain everything what happen. Now HE is under investigation for FRAUD! Private Mechanic friend checked my car and noticed that the mechanic person at the Ford Dealer who work on my car let water went to the motor when the Ford Mechanic was working on it and spill water. The battery terminal then exceed water and affect the transmission, sensor module, all electrical, and mess up all parts. The Mechanic told me my car breakdown because of this. When you need go to a dealer for a warranty parts cover, go to a private shop and send the reciept to Ford Recall for reimbursement. make sure take a lots of pictures, videos, in the dealer and make sure reflect the place area.

Make sure they give you all documents and document how you car looks in writing, in videos, in pictures before leaving to the dealer. Check their reputation and reviews before making final decision!