- Report: #1514220
Complaint Review: Rooms to Go - Mobile Alabama
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Author Confirmed
Why?
Rooms to Go
3720 Airport Blvd. Mobile, 36608 Alabama, United States
Phone:
251-344-4604
Web:
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Rooms to Go deceived me by saying I could "return" a mattress purchased within 90 days but would only let me exchange it. They refused to refund my money. Mobile Alabama
I purchased a Tempur-pedic mattress from Rooms to Go. The salesperson repeatedly told my husband and I we could "return" the mattress within 90 days if we weren't happy. After 5 days, I visited the store to return the mattress. The store manager told me I could only exchange it.
I explained that Tempur-pedic allows you to get a refund if unhappy within 90 days and his salesperson had said we could return it within 90 days. He said if I didn't like it to call customer service. I called customer service and was told to return to the store because a store manager could give me a refund.
When I returned with that information the store manager referred me to another store manager. The 2nd store manager told me I wasn't stating factual information because his salesperson would never say such and neither would customer service. I was referred to the regional manager.
The regional manager didn't return my call for serveral days, so I called the corporate office. The corporate office called the store and left a message for the regional manager to call me. After a week of not hearing from the regional manager, I filed a notice of dispute with the corporate office. The corporate office called me about the notice and told me I could only receive an exchange.
The corporate office stated the return policy was on the back of the receipt which stated you can get a refund within 48 hours after purchase (not delivery). I explained what the salesperson had told me and how he printed the receipt and put it in a Rooms to Go envelope. I didn't look at the receipt until I wanted to get the refund as I'm sure is common with most consumers.
Rooms to Go is purposely deceiving consumers. The salespeople state "return" not "exchange." They print receipts and place them in envelopes which hide their return policy.
