- Report: #1517781
Complaint Review: Sears Warranty - San Diego California
Reported By:
eric -
San Diego, california, United States
Submitted:
Updated:
-
Author Confirmed
Why?
Sears Warranty
San Diego, California, United States
Phone:
1-872-766-4232
Web:
https://www.searshomeservices.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Sears Warranty CCM Sears Warranty never fixed washer, billed for repair, monthly charges of $49.99 afterwards unti cancellation fees paid San Diego California
What a nightmare experience. From my credit card company's pov, they are not fraudlent so no consumer protection from CC company. This company is definately unethical in that they will bill for no service and use the initial over the phone conversation as evidence of a "verbal contract" to enter into a monthly service charge of $49.99 until the cancellation fee is paid in full($30.00).
The washing machine broke down in October. I thought I was calling sear repair department. This is not Sears Roebuck but a scam company using Sears as their business name.
A repair techncian came out and told us to buy a new washing machine. We did. Then we noticed that we were charged for the service repair(that didn't do anything) and each month afterwards a monthly charge would occur.
The credit card company attempted to recover the charges but technically speaking, there is a verbal contract and their is no fraud. I really thought I was just getting a sear repairman coming out to repair a one time repair. I never intended to enroll into a monthly warranty service.
My mistake, I paids 5 months and the cost of the repair after the cc compant charged us back after finding no fraud. $300 mistake with no gain, we bought a new washing machine on our own.
We got scammed and found no recourse but to pay the cancellation fee and write out the cost as a misadventure.
