- Report: #1501790
Complaint Review: Susan L Fereira - kahului Hawaii
Reported By:
larry -
Vancouver, British Columbia, Canada
Submitted:
Updated:
-
Author Confirmed
Why?
Susan L Fereira
410, 30 hauoli St kahului, 96793 Hawaii, United States
Phone:
925-837-0430
Web:
Categories:
Business Rating:
(0)
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Susan L Fereira VRBO No refund or credit for cancellation due to Covid as promised by owner. Kept our money !! kahului Hawaii
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VRBO Property # 31183vb at unit 410, Maalaea Yacht Marina was booked and paid in full. As dates came closer and airlines cancelled flights due to Covid, Susan assured us that even with VRBO cancellation dates we would be refunded and credits. Hawaii opened up Oct 15 but would not accept Canadian Covid tests. Susan phoned and encoraged us cancel saying. assuring us a refund and future credits at a great deal. Trust me she said. Now she will not respond to any emails or phone calls
"I know you are concerned about the state being closed down again and should that happen you will receive a refund even if it is after October 15th. So no worries there."""Larry No worries will get a full refund or alternate dates If wanted" Aloha Susan"
Maui is closed to us . Susan would not even offer any future credits as recomended to all owners by VRBO. We are out $3000 . Hard to believe a person would take advatage of the Corona virus. Lesson to be learned.. no matter how good the reviews may be or how trusting and apparently nice the person seems to be. It can still be a RIPOFF.
