My website was hacked and it was practically impossible to get service from WIX.
They don't have real support but a person that say "we don't know how to help at this time other. You will have to wait, it may take hours or days".
The unwillingness to help, the difficulty to getting in contact with them, having no one that actually can help is a total ripoff.
The worst customer service I have ever encounter. Don't use them!