To New and Pre-Owned Home Buyers,

I am a 2-10 Home Buyers Warranty customer not by choice, but by the selling realestate companys and home sellers choice. I have filed 3 claims to 2-10 Home Buyers Warranty. Claim # Two and Three have been reported twice, and are still waiting for a 2-10 Home Buyers Warranty contractor to call me on claim to set an appointment to work the issue.

Now claim # 1 for the 20yr old gas furnace has made it the furtherest you could say. This story is to long to report in this forum, so I will try to summarize and touch on the key issues. 2-10 contractor could not do the work. 2-10 agreed to use an outside contractor. The claim was denied because work started before talking with the 2-10 Authorization dept. I called 2-10 and had the ruling over turned easily. 2-10 then offered to pay for only a third of the bill. The explain why only this much will be paid. Their payment was based off a process that was not followed. I called them on it, and then they changed their story. They still only insisted on paying the third of the cost, but then based the amount off another broken process.

I am still currently fighting this claim. It has been 3 months plus now, and I have only received 1 call from 2-10 concerning the issue. I have had to call 2-10 in almost all cases to help get the claim resolved, and to provide them information needed to help resolve the claim. My calls/messages/written complaint to 2-10 Mgmt and 2-10 Complaint dept. have been utterly ignored. My fight with 2-10 is not over. I have recently managed to have my claim reviewed by a 2-10 Director. It has been in the Directors hands for 1 week, and I have not yet received a call. I called 2-10 today and requested a call back requesting an update.

I sorry I have not been able to provide all the details, but just heade this warning. Do Not buy 2-10 Home Buyers Warranty! Save youself the headache!

David

St. Louis, Missouri
U.S.A.

Click Here to read other Ripoff Reports on 2-10 Home Buyers Warranty

7 Updates & Rebuttals

Charles

Denver,
Colorado,
United States

Do not buy 2-10 Home Buyers warranty if you can avoid it

#2Consumer Comment

Thu, August 02, 2018

Horrible. I've been with 2-10 Home Warranty for several years and they do not actually fix anything. They patch and hope it will last long enough to get another months payment from you. I had the AC go out in my home and called 2-10 Home Warranty to have it repaired. After months of technicians coming back and forth to put bandaids in place. it still wasn't fixed. Then on the 5th attempt I was told I needed pay an additional fee to have the repairs completed. Horrible company, lousy cheap services, and horrible customer service. I will never do business with 2-10 Home Warranty again.

Bill

Sodus,
New York,
United States of America

2-10 Warranty Hold in Sodus, NY

#3Consumer Comment

Mon, August 20, 2012

08/20/12:
Unable to get service for my stopped up plumbing. Customer Service said only one approved provide for the city of Rochester, New York. Customer services says that I have to do search for plumbers and have them call to get approved by 2-10 before they do work. Companies dont want to call 2-10 Warranty to do work. I am stuck trying to negotiate a deal between 2-10 Warranty company and the Plumbing company no luck yet. It sounds like I will end up eating the repairs to unstop my sewage lines while 2-10 sits by doing nothing. I do not recommend them based upon this experience today with the service representative and the rep's Supervisor David.

2-10 HBW Office of the President

Denver,
Colorado,
United States of America

Thank You For Your Review

#4UPDATE Employee

Tue, August 30, 2011

The Office of the President at 2-10 Home Buyers Warranty has received and reviewed your complaint. We apologize for the frustration and inconvenience that you are feeling right now.

As a company that has been in business for over 30 years with an A+ rating with the Better Business Bureau we pledge to provide excellent, fast and reliable service and we ensure that anything less will be investigated by our company internally. We appreciate any and all feedback provided so we can continue to look for ways to better improve our business.

If you'd give us the chance, we'd love to try and improve your experience with us. Please email [email protected] with your account information and we'll do our best to amend the situation to your satisfaction.

Jobob

Waxhaw,
North Carolina,
U.S.A.

Do You Sleep?

#5Consumer Comment

Wed, September 26, 2007

As an employee of this horrible company, I bet you don't get much sleep at night? When dealing with the public, you come up with so many excuses you need to spend your time off making new ones. Or, maybe that what the Corporate Rats do?

Readurcontract

Ross,
Ohio,
U.S.A.

...alll the details

#6UPDATE Employee

Sat, July 28, 2007

You not only didn't file all the details but you didn't file ANY of the company side. just generalizations. Pretty convenient.

David

st. louis,
Missouri,
U.S.A.

Hell may freeze over before 2-10 calls be back

#7Author of original report

Fri, April 16, 2004

Thank You James for the information you provided. I just wanted to send an update on my one claim. Basically I have taken the time to report 2-10 Home Buyers Warranty to Denver Area BBB 1020 Cherokee Street Denver, CO 80204 -4039 Phone: (303)758-2100 Fax: (303)758-8321 WWW: http://www.denver.bbb.org I just recently called into 2-10 Home Buyers Warranty to an update on my claim. The customer service rep. from 2-10 told me that it had received something from Denver Area BBB. So I thought that was good. I am still waiting for someone from 2-10 mgmt to call me back regarding the claim to talk about all the issues at hand, and to try an come to a resolution. I believe Hell may freeze over before 2-10 calls be back. I plan to stay on 2-10s butt until I get the outcome I believe I deserve. Peace

Mod,
California,
U.S.A.

here is some info for you

#8Consumer Suggestion

Tue, April 13, 2004

Hi James, I am in California, there are consumers all over the US with our problem. Home Buyers Warranty (HBW) is National Home Insurance Company, in CA the are also Residential Home Insurance. I suggest you start advocating quick there are reports at dora state of colorado dept of insurance amd if Construction Arbitration Services is involved you should visit texas business permits and search the site for owners, then go to the Washington DC state Bar!!! need more help, jsut ask your questions below and I will respond so others can be helped too. Also go to hadd.com and hobb.org

Reports & Rebuttal