- Report: #408965
Complaint Review: 411 Local Search Corp - Toronto Ontario
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411 Local Search Corp
1200 Eglinton Ave. E Toronto, M3C 2H9 Ontario, Canada
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411 Local Search Corp 411.ca Strong Arm tatics and threats Toronto Ontario
This company called my husband one day back in October and asked if he would like their services for advertising his company like on a directory sort of like yellow pages. My husband was told it was 40.00 dollars a month with a 6 month trial if he didn't like it he can cancel. My husband thought it might be good advertisment for his company. We heard nothing more from them until we got a bill at the a few weeks later. The bill was for the whole year up front of almost 500.00 dollars. We emailed them and told them them this was unacceptable and he did not want their services as they misreprented themselves. We don't even know if they even advertised him at all since we got no calls from this advertisment as we have him on another website that offers his services and all his calls came from the other site as we ask where they got his name from. About a week later from that email we get a representive calling us telling us we owe them money and so we proccede to tell them we do not want their services and she says okay no more mention of the bill. So as of today January 6, 2009 she calls telling us we owe them money and we explain once again we have already told them to cancel way back in October and that we talked to someone about it already. She procceds to argue it is a contract when we never signed anything on paper only verbally. Then tries to strong arm us with scare tactics to report us to the credit bureau if we didn't pay up. I am already fighting with these credit bureau boards for things on my records that either isn't ours or that have not been purged from twenty years ago. Well now I am pissed that they can think if a consumer does not want the services they feel we owe them for what services did they provide and also mis-representing the service details about payment. Don't be fooled by them into getting your buisness on line and they get slammed with a bill the first month out to be paid all up front. They do not tell you anything about where your site will be or when just a bill. Then they threaten to ruin your credit if you don't pay or want their services. I reported her to consumer affairs and will continue to report her to BBB and other places I can if they try and smear us. Don't use their services it is not worth the hassle. I have no clue how they got my husband's work number either. Just don't use these guys.
Fighting Mad
Winnipeg, Manitoba
Canada
Fighting Mad
Winnipeg, Manitoba
Canada
1 Updates & Rebuttals
Arelene
Toronto,Ontario,
Canada
Your husband misinformed you....
#2UPDATE Employee
Thu, February 19, 2009
Just so we're clear, I'm a current employee of 411.ca and am here to defend the integrity of this business. Unfortunately, it sounds like your husband was not 100% honest with you when he was reviewing the contract he agreed to and I would like to take this opportunity to explain what he was not telling you. - First and foremost, the invoice you received was indeed for a year's worth of service, to be paid on a monthly basis (per his agreement with the rep) - not in advance for the year. This is due to the payment option he chose when he decided to sign up for our services, he had the OPTION to pay for the year in full up front (and receive an additional discount on top of what he already got) OR in monthly installments. Your husband was informed this when he went through our verification process when ALL contract details are reviewed (including products purchased, monthly fees, length of term...even the cancellation policy! If you question this, I advise you to call 1-866-411-4411, press extension "2" for customer service, and have the first available rep submit a request to pull this recording and you can review it together. - We do not offer a "6 month trial". On the contrary, we offer a 6 month satisfaction guarantee, where we GUARANTEE you will be satisfied with our services within the first 6 months or you are free to cancel your advertisement, no questions asked. - How do you track your leads? We have a program built onsite that allows us to track and report on ALL activity your listing receives. We have the ability to report on everything from telephone clicks, emails sent to you, to website visits...even how many times your listing has been bookmarked or saved to a social networking site (such as Facebook.com). With over 2.2 million unique searchers per month I find it very unlikely that you did not receive any traffic from us. - Last but not least, did you ever receive a response from this email you claim to have sent? Did you save a copy of it for your own records? Because IF you did send a cancellation request (and sent it to the right company..), you would have received an email (automated response) stating your inquiry had been received along with a request to save your email for tracking purposes. Unfortunately technology these days is not 100% reliable and emails DO get lost (especially if they are not sent to a correct email address). We ask you to save these emails for your own protection, as backup in case something ever DOES happen. Did you just send an email to some unknown person at an unnamed address and expect a business transaction to come from it? And considering you did NOT receive a reply, isn't the responsible, business owner's next action to pick up the telephone and CALL the company in question? We cannot cancel an account without receiving your request. We are not in the business of mind reading, we are an online business search engine. I suggest you go about this as the professional I'm sure you are and contact the company with your emails. As soon as you can provide these, we can cancel/refund any fees you are eligible for! Quite honestly, this is a very small request and you should have no problem providing the required email. No one is trying to "smear" your company. We provided a service and as such, you are required to pay the resulting fees from said services. In closing, let me ask you this: What do YOU do when your clients don't pay for services YOUR business has provided? I'm sure it's the same as the rest of us, cancel the account and forward it to a third party collection agency for further action.
