- Report: #1177356
Complaint Review: AAFES/service plan ripoff - Internet
Reported By:
Military Wife Michigan -
Baldwin, Michigan,
Submitted:
Updated:
-
Author Not Confirmed
Why?
AAFES/service plan ripoff
Internet, USA
Phone:
1-800-527-6790
Web:
shopmyexchange.com
Categories:
Business Rating:
(0)
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AAFES/service plan ripoff large appliance purchase scam, dryer, installation promises, wont return phone calls Internet
Disaster: On 8.24.14 I contacted AAFES EXCHANGE customer service to find out if installation was included with Hotpoint dryer. Customer service rep said that she didn't know but would have somebody call back. Didn't happen. Next afternoon I called again. Was told it was not covered but by ordering the 4 year service plan, both the conversion kit to propane and installation would be covered. Customer service rep stated that it would be converted to propane and installed at no extra charge. She was "going to put this in the notes". Great because we are rarely at home and we want a seamless install because my father in law is Spanish speaking. Also, figured since this is a military contractor, the purchase would be cut and dry!
Bought Hotpoint dryer on 8.26.14. Received unit on 9.9.14 but no installation, no conversion kit.
Called sub contracted company on 9.9.14 and was told that the wrong tech was sent out, A&E the sub contractor said that AAFES coded it wrong, should have said "Installation Technician". Give us a few days, they said.
9/15 called back and A&E customer service said that AAFES had not responded to their requests to put in an installation order. Called AAFES and gave the full story again.
9.15 talked to Rhonda (A&E) at 11AM who said that she didn't see that a ticket was put in. She is searching the address. She didn't think that they would be able to do the install because AAFES was supposed to have it installed when it was delivered. Thats the "usual way its done"
Called AAFES on 9.15 was told that they did not have an install contract with A&E, they would have to call a different subcontractor. Customer service rep stated that there were no notes forwarded to A&E about this but she would take care of that for me.
Called AAFES (Heather) again at 1130, on 9/15 asked who the installation was scheduled with, was told that it was on record that we have called several times. Stated she would resolve this problem by contacting their escatations team. Healther stated she was at X2238 and she would be there until 8 and would call back tonight. She did not.
Called AAFES, heather. Elaina told me that Heather was out to lunch (1737 hours) and would call back when she got back in. Did not receive a return call.
9/16 called AAFES again, Shea, who was the first one to tell me that they WOULD NOT COVER INSTALLATION, 7 days after the dryer was delivered. Suggested I call the protection plan department.
called the service plan 800.861.9389, talked to Janet. Explained issue. She stated that she understood the issue although she had no previous notes from AAFEs. Stated that she would put in a follow up task to her management group.
I received a follow up call from that department this morning who stated that they could not cover any of the cost of installation or conversion to propane from Natural Gas.
Bottom line: Dryer delivered with promises of installation on 9/9/14, still 9/17/14 we have a dryer sitting in our laundry room that nobody will install because they can't find the part that converts the dryer to propane. Is this because AAFES just wants to unload worthless appliances on their customers? . Too much time has been spent on this, 23 phone calls, 3 trips to the laundry mat to get some clothes clean while we wait for install. What a crappy way to treat our men and women in the military
